The user names and passwords that I set up for my husband and son before the change over work just fine. I have had 3 different user names and passwords that work for a few days then quit working. The last time mine quit working I had to call about another issue and the VC took a look at it thinking I had to be doing something wrong. I told him this time the information they had showing just for me had reverted to our old address from when we lived up North and that every time I set up my user name the information they had for me was screwed up in one way or another. When he was done trying a few things he said as long as I could access our account under the under names and passwords for my husband and son just to leave mine alone until things got worked out with the new website so we didn't mess up our account any worse than it already is. He had previously worked in IT somewhere so that was an interesting conversation.
We had our use year readjusted before the changeover. After the "Great Debacle" of May 21 I wasn't able to access our account until the following Friday. Early in June I cancelled a reservation made months ago and it recreated our July 1 use year. I was able to use those points to reserve something else so there are no points in that old use year. But that old use year has locked me out of being able to do anything but rent points. I have been waiting for about 3 weeks to get this fixed.
I also have a reservation they have been working on since June 3rd to get it cancelled and my points back. The person handling that case number called on Wednesday to say they were putting the points back into my account and he did it manually. So now I have points in this use year again but it won't let me use them and because they are showing I couldn't even rent points! Yesterday I spent 3 hours on the phone for them to fix what they fixed the day before. The person in owner care tried everything and I finally asked him to see if it would let him move those points to my 2018 use year. I opened my account to see if it would let me make a reservation renting points and it would. We were both relieved that it worked and I told him that anything is better than nothing. He apologized several times that we have to pay to rent points because we can't use our points and thanked me repeatedly for being so patient and not getting mad at him. He wasn't the one who made the decision to implement the new website and only IT can fix our account so why take it out on him.
I would be much happier if they could give me any idea of a timeframe for when our account issues will be fixed. I don't think even IT has any idea. Anyone have a crystal ball?
Had same issues. Set up 2 user names/passwords for my husband and I. My info crisscrossed to his email. and could only login with his login for the first 3 weeks, BUT was MY NAME on the account. Tried to correct the email online when I was able to get in for those 3 weeks. Now shut out for the last 4 weeks. Have reset passwords. Seems to work then still can't login. Get message "Something is wrong with my login, try again or register for a new one". When I try that says Owner, Me, already has an account.
Called 3 weeks ago, got in less than 5 min, VC only tried to get me to reset the password, then put in a "ticket". Nothing happened, I call again today. Got through in less than 5 min. She got the link to me and the password seemed to reset again, this time with his login. Still no luck. Another IT "ticket" and another round of no ability to login. And she tried to add my email (which I had already tried with the new login registration) got a confirmation email to my husband's that the email had changed, but everything still going to his email. So here we go in a loop again. The website thinks something is wrong with the LOGIN or the Email or the Password, when it (the website) was was screwed it all up in the first place. And still no ability to get into the website 3 weeks later.
FINALLY, the VC on my call today must have gotten the right info on the IT ticket so my husband's info was unlocked and we could make a new Login for him. At least one of us can log in now. Still our emails are mixed up.