Looks like the 11am update is done....my account is still unavailable!
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At 2:02 PM, I received an email that said:From the email I just got from Wyndham:
"Please keep in mind some of the new features and functionality may be temporarily unavailable over the next few days as we continue to upgrade your online experience. We appreciate your patience and understanding."
Well, since I have zero, zilch, nada, for "New features and functionality" because my account is still unavailable, anything at this point would be an upgrade to the new system....the bar is not set very high here WYN.
Also, I would appreciate a customized email responding to why I cannot access my account. That would help with my patience and understanding...alot.
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I guess Wyn keeps setting the BAR higher and higher, eh?
Sorry....couldn't resist
I'm pretty sure this will be used in the future as an example to illustrate how not to implement a website/backend upgrade.
The fact that they've insisted on just plowing ahead while intimating that there are not serious problems is absolutely comical.
There may be no way to retrograde the system, especially if bookings have been made and have been tagged with points-tracking data that are incompatible with the old system.
.....I've got to believe that continuing to allow transactions is only going to make it harder to sort all of this out.
When I received the phony email this morning, my first thought was “Oh good, maybe they’ve got it all worked out”. But then I checked the site That just added to my frustration and anger. Why on earth would they send that out-- inflaming their problem. I imagine they have just magnified the anger X 400,000.
.. they can "Just about guarantee me that none of the reservations will be cancelled."
I don't think the right hand knows what the left hand is doing.When I received the phony email this morning, my first thought was “Oh good, maybe they’ve got it all worked out”. But then I checked the site That just added to my frustration and anger. Why on earth would they send that out-- inflaming their problem. I imagine they have just magnified the anger X 400,000.
What are they going to do if people have reservations that needed to be canceled and could not cancel them....are they going to give points back? Just wondering as some people could not even get them on the phone.“Just about……” sounds noncommittal to me.
I bet we were not the only ones who knew this was going to be a huge failure. I bet the sales weasels had been talking amongst themselves before the roll out — they were dreading this, knowing it was going to be a problem for them. But, I bet they didn't know it would be a catastrophic failure of EPIC proportion. Wyndham has truly outdone themselves this time.
What are they going to do if people have reservations that needed to be canceled and could not cancel them....are they going to give points back? Just wondering as some people could not even get them on the phone.
What are they going to do if people have reservations that needed to be canceled and could not cancel them....are they going to give points back? Just wondering as some people could not even get them on the phone.
For those who are able to get into the site, I discovered a secret to finding availability. In the booking area, Once you choose your resort, choose your dates. Find any available unit, click on book it, then when the system asks for your name and email, back out of that screen, and the availability of ALL units for those dates at that resort will display. If you are looking at an area, say Myrtle Beach, you will get ALL availability at ALL resorts in that area. I just did Myrtle Beach and picked an available date. Used the trick above and got availability at all four towers at ocean Blvd, the cottages, the villas, seawatch, towers on the Grove and westwinds on one screen all types of units from one bedroom to 4 be prez.
When you say the "booking area" do you mean the box in the top left or do you mean the button at the very top left that says "book"?Helpful hint from Facebook user Lisa B. You can get the same kind of result by searching for the exact dates but you have to keep trying different ones till you find a date that works. This way you can find a date for say a 1 bedroom on the calendar and go back and see what other ones are available.
So, I am taking it that there has to be at least one room available to be able to click "book it", right?Helpful hint from Facebook user Lisa B. You can get the same kind of result by searching for the exact dates but you have to keep trying different ones till you find a date that works. This way you can find a date for say a 1 bedroom on the calendar and go back and see what other ones are available.
I am finally in, and too exhausted to begin checking out the reservation system. And as had been said, can't find where it shows current points or how to get to RCI...
I am finally in, and too exhausted to begin checking out the reservation system. And as had been said, can't find where it shows current points or how to get to RCI...