ROBERTS one and only advice. Call call call call -----------------callA call would be appropriate to the resort to see what they have.
A decent percentage of this frustration is just dealing with change,” said Brian Rogers, who organizes the Timeshare Users Group website.
Brian you are way too kind. Change I can deal with. Bad data, incomplete data, people still locked out, malfunctioning features, missing reservations, substandard features, unable to support key features of old systems (VIP discounts for example). Saying not all the bugs are worked out does not begin to describe what's going on here.
Sorry WYN, this is the worst conversion I have EVER seen. Hands down WYN, the worst! I worked for a baby Bell during / following the divestiture of AT&T. I've worked on a few system conversions Splitting systems, merging systems, moving from major systems from mainframe to client server. This WYN Voyager thing is just unbelievable.
Anyone at a Wyndham Resort?
Please print and put copies anywhere you can -- outside all sales offices, perhaps share with your parking pass friends? Leave a few at the front desk?
New Wyndham system implemented Friday - May 19th...
Many owners - including VIP Platinum - we are on day 8 of not being able to access our account:
View attachment 3964
For those who have access - reservations are missing - point balances not available - functionality missing or buggy:
Sample screenshot:
View attachment 3965
That's one sure way to be escorted off property by security for violating the resort's No Solicitation policy. Even though at Bonnet Creek, I'm pretty sure their employee(s) are getting paid to hand deliver those pizza delivery flyers under all the doors every 2-3 nights.
The fiasco this week will catch the ivory tower's attention soon when it affects sales from existing owners.
Some of the FB members are going to updates to express their discontent. This discontent will work it's way up.
Publicizing the truth and warning other of the problem isn't solicitation. You gain nothing for it.
Yep....just got the same message while still getting the one that my account is unavailable.When at first you don't succeed.....
Latest Notice on the Website:
So it is going down in about 45 minutes and will be back....... LATER......
- System Updates for Your Website
We appreciate your patience as we continue to upgrade your online experience. Your owner website will be unavailable starting at 11 a.m., ET and we’ll be back later.
Hold tight for more improvements and fixes.....
That wouldn't instill my confidence in the system either.
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A decent percentage of this frustration is just dealing with change,” said Brian Rogers, who organizes the Timeshare Users Group website.
Brian you are way too kind. Change I can deal with. Bad data, incomplete data, people still locked out, malfunctioning features, missing reservations, substandard features, unable to support key features of old systems (VIP discounts for example). Saying not all the bugs are worked out does not begin to describe what's going on here.
Sorry WYN, this is the worst conversion I have EVER seen. Hands down WYN, the worst! I worked for a baby Bell during / following the divestiture of AT&T. I've worked on a few system conversions Splitting systems, merging systems, moving from major systems from mainframe to client server. This WYN Voyager thing is just unbelievable.
well, in my defense...I said a whole lot more than the few lines that were quoted in the article...and nothing I said was anywhere remotely positive about the new website =) Taking a single line from an hour long conversation doesnt accurately portray my feelings on the situation...especially that line in particular.
I did indeed say that many of the complaints were dealing with change...which is absolutely true. however the major problems with the site have nothing to do with change...and are just complete and total failures.
all in all, its clear this was rolled out either with little to no testing...or testing by people who simply are not owners who use the system regularly.
I can't get to the RCI site, but that is because I still can't log in. I was hoping today would be the day, but today is not the day!The RCI points deposit feature is working now on the new Wyndham site. I rented the extra points I needed for $8 a point and deposited into RCI.