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The New Club Wyndham Website (General Discussion)

Sandi Bo

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Does everyone see the banner message about VIP discounts (or only VIP's)? Wonder if WYN sales is making sure customers are aware?


upload_2017-5-26_7-11-57.png
 

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Sandi Bo

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Been trying to log in for days. Still getting "your account is unavailable at this time" message. :(

This is day 8 of not having access to my VIP Platinum account (same message).
 

Sandi Bo

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Anyone at a Wyndham Resort?

Please print and put copies anywhere you can -- outside all sales offices, perhaps share with your parking pass friends? Leave a few at the front desk?

New Wyndham system implemented Friday - May 19th...

Many owners - including VIP Platinum - we are on day 8 of not being able to access our account:

upload_2017-5-26_7-22-52.png


For those who have access - reservations are missing - point balances not available - functionality missing or buggy:

Sample screenshot:

upload_2017-5-26_7-23-35.png
 

dagger1

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Still: "Your account is not available at this time." I called, only waited 24 minutes, and all of our reservations are still in their system. The VC said now it "might" be Monday....
 

wjappraise

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A decent percentage of this frustration is just dealing with change,” said Brian Rogers, who organizes the Timeshare Users Group website.

Brian you are way too kind. Change I can deal with. Bad data, incomplete data, people still locked out, malfunctioning features, missing reservations, substandard features, unable to support key features of old systems (VIP discounts for example). Saying not all the bugs are worked out does not begin to describe what's going on here.

Sorry WYN, this is the worst conversion I have EVER seen. Hands down WYN, the worst! I worked for a baby Bell during / following the divestiture of AT&T. I've worked on a few system conversions :) Splitting systems, merging systems, moving from major systems from mainframe to client server. This WYN Voyager thing is just unbelievable.

Oh, yeah, Brian went soft on it. We can tell he has not personally experienced the unholy alliance of ignorance and arrogance that is Wyndham, on full display with its insistence to jam this new platform down our throats, come hell or high water. Combine this latest disaster with the now 9-month "frozen account" fiasco, and the credit pool problems, it clearly is a trend on Wydham's part to not adequately protect its (our) data, points, and ultimately, money. This is not a negative reaction to "dealing with change." That is a realistic reaction to dealing with incompetence and arrogance. At this point, I would WELCOME change, if it meant the attitude of the Great Oz of Wyndham would change.
 

Roger830

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The fiasco this week will catch the ivory tower's attention soon when it affects sales from existing owners.

Some of the FB members are going to updates to express their discontent. This discontent will work it's way up.
 

CCdad

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Anyone at a Wyndham Resort?

Please print and put copies anywhere you can -- outside all sales offices, perhaps share with your parking pass friends? Leave a few at the front desk?

New Wyndham system implemented Friday - May 19th...

Many owners - including VIP Platinum - we are on day 8 of not being able to access our account:

View attachment 3964

For those who have access - reservations are missing - point balances not available - functionality missing or buggy:

Sample screenshot:

View attachment 3965

That's one sure way to be escorted off property by security for violating the resort's No Solicitation policy.

Even though at Bonnet Creek, I'm pretty sure their employee(s) are getting paid to hand deliver those pizza delivery flyers under all the doors every 2-3 nights.
 

55plus

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That's one sure way to be escorted off property by security for violating the resort's No Solicitation policy. Even though at Bonnet Creek, I'm pretty sure their employee(s) are getting paid to hand deliver those pizza delivery flyers under all the doors every 2-3 nights.

Publicizing the truth and warning other of the problem isn't solicitation. You gain nothing for it.
 

Avislo

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The fiasco this week will catch the ivory tower's attention soon when it affects sales from existing owners.

Some of the FB members are going to updates to express their discontent. This discontent will work it's way up.

This would be a much much better reaction than some other ones being suggested.
 

PeterS

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When at first you don't succeed.....

Latest Notice on the Website:
  • System Updates for Your Website
    We appreciate your patience as we continue to upgrade your online experience. Your owner website will be unavailable starting at 11 a.m., ET and we’ll be back later.
So it is going down in about 45 minutes and will be back....... LATER......

Hold tight for more improvements and fixes.....
 

CCdad

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Publicizing the truth and warning other of the problem isn't solicitation. You gain nothing for it.

Remember, this is Wyndham we're talking about.

They can twist their interpretation of this as a solicitation for any number of reasons: sympathy for the impacted owners, to implied solicitation not to buy Wyndham points, or to not to stay at Wyndham properties, etc.
 

buckor

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When at first you don't succeed.....

Latest Notice on the Website:
  • System Updates for Your Website
    We appreciate your patience as we continue to upgrade your online experience. Your owner website will be unavailable starting at 11 a.m., ET and we’ll be back later.
So it is going down in about 45 minutes and will be back....... LATER......

Hold tight for more improvements and fixes.....
Yep....just got the same message while still getting the one that my account is unavailable.

I was able to login the preview site...but nothing since the changeover.

Sent from my SAMSUNG-SM-J320AZ using Tapatalk
 

Avislo

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Just checked the on-line account. This is the first time something actually came up under the News section. Nothing particularly new or of significance to the roll-out of the site.
 

Avislo

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From the new site:

Hold tight, we’ll be back.

We’re currently in the process of updating our systems. Thank you for your patience as we continue to upgrade your online experience.
 

TUGBrian

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A decent percentage of this frustration is just dealing with change,” said Brian Rogers, who organizes the Timeshare Users Group website.

Brian you are way too kind. Change I can deal with. Bad data, incomplete data, people still locked out, malfunctioning features, missing reservations, substandard features, unable to support key features of old systems (VIP discounts for example). Saying not all the bugs are worked out does not begin to describe what's going on here.

Sorry WYN, this is the worst conversion I have EVER seen. Hands down WYN, the worst! I worked for a baby Bell during / following the divestiture of AT&T. I've worked on a few system conversions :) Splitting systems, merging systems, moving from major systems from mainframe to client server. This WYN Voyager thing is just unbelievable.

well, in my defense...I said a whole lot more than the few lines that were quoted in the article...and nothing I said was anywhere remotely positive about the new website =) Taking a single line from an hour long conversation doesnt accurately portray my feelings on the situation...especially that line in particular.


I did indeed say that many of the complaints were dealing with change...which is absolutely true. however the major problems with the site have nothing to do with change...and are just complete and total failures.

all in all, its clear this was rolled out either with little to no testing...or testing by people who simply are not owners who use the system regularly.
 
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scootr5

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I'm pretty sure this will be used in the future as an example to illustrate how not to implement a website/backend upgrade.

The fact that they've insisted on just plowing ahead while intimating that there are not serious problems is absolutely comical.
 

wjappraise

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well, in my defense...I said a whole lot more than the few lines that were quoted in the article...and nothing I said was anywhere remotely positive about the new website =) Taking a single line from an hour long conversation doesnt accurately portray my feelings on the situation...especially that line in particular.


I did indeed say that many of the complaints were dealing with change...which is absolutely true. however the major problems with the site have nothing to do with change...and are just complete and total failures.

all in all, its clear this was rolled out either with little to no testing...or testing by people who simply are not owners who use the system regularly.

Thanks for the clarification Brian. It's good having you sounding the alarm on our behalf.


Sent from my iPhone using Tapatalk
 

TUGBrian

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no problem...even I read the article and thought I sounded like the only guy in the room defending wyndham...so I dont take offense to anyone else here thinking that.

but rest assured, I think its as garbage as you all do!
 

littlestar

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The RCI points deposit feature is working now on the new Wyndham site. I rented the extra points I needed for $8 a point and deposited into RCI.
 

seascapemvy

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The RCI points deposit feature is working now on the new Wyndham site. I rented the extra points I needed for $8 a point and deposited into RCI.
I can't get to the RCI site, but that is because I still can't log in. I was hoping today would be the day, but today is not the day!
 

wed100105

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I've been posting a bit on Wyndham's FB page as well. It looked like last night you could no longer post directly to their page, but you could still comment on their posts. They had a throwback Thursday post. I commented, "How about you throwback Thursday to last Thursday when your website worked?"
 
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