TUG MEMBERS: Joining TUG does not automatically register you as a user of the TUG Bulletin Board. You must register yourself.


*ads are disabled when logged in*
  1. This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn More.
  2. The TUGBBS forums are completely free and open to the public and exist as the absolute best place for owners to get help and advice about their timeshares for more than 23 years! Join the tens of thousands of other owners here to get any and all Timeshare questions answered!
  3. Sign up to get the TUG Newsletter for free! Join tens of thousands of other owners who get this every week! Latest resort reviews and the most important topics discussed by owners during the week!
    Dismiss Notice
  4. Follow the TUG Member Banner as it travels the world on vacation with Timeshare owners! Also sign up to get the banner sent to you so you can submit a photo of your vacation with the banner to share with TUG! Banner Thread
    Dismiss Notice
  5. A few of the most common links here on the forums for newbies and guests!
    Dismiss Notice
  6. For any of you worried about seeing the "connection not secure" message in your web browser when visiting TUG, rest assured that TUG is no more or less secure than it always has been! read more details here in this thread
    Dismiss Notice

Revolution Last Room Bug Fixed

Discussion in 'Hilton Grand Vacations Club / HGVC' started by PassionForTravel, Nov 5, 2015.

  1. PassionForTravel

    PassionForTravel TUG Member

    Joined:
    Sep 3, 2012
    Messages:
    832
    Likes Received:
    3
    Trophy Points:
    18
    Location:
    San diego
    Someone might have already posted I didn't see it when I searched. Today I modified a reservation to add an extra day. For the dates that I already had reserved there were no more rooms available. Revolution let me change it without a problem. No more getting confused because the only room available was already held by the reservation being changed.

    Ian
     
  2. Blues

    Blues Tug Review Crew: Rookie TUG Member

    Joined:
    Jun 6, 2005
    Messages:
    1,967
    Likes Received:
    43
    Trophy Points:
    48
    Location:
    Monterey County CA
    Yay! That was a most annoying bug. Made more so because the original non-revolution system didn't have that bug.
     
  3. GregT

    GregT TUG Member TUG Member

    Joined:
    Jul 19, 2007
    Messages:
    5,735
    Likes Received:
    135
    Trophy Points:
    63
    Location:
    Carlsbad, CA
    Resorts Owned:
    Marriott: Maui Ocean Club Lahaina Villas (3BRx5), Ko Olina, Shadow Ridge II, Willow Ridge, DC Points HGVC: HHV Lagoon, Flamingo, Sea World, I-Drive, Starwood Bella (x4), Aulani, Worldmark
    To confirm, does this mean:

    1) If you look for a [6] day reservation, where you are holding [5] days, it shows no availability
    2) But when you then elect to Change Reservation and search, it does show six days as available?

    That would be a great fix -- that always bugged me, having to call into the Call Center to get the additional day added.

    Please confirm, and thanks for posting this!

    Best,

    Greg
     
  4. PassionForTravel

    PassionForTravel TUG Member

    Joined:
    Sep 3, 2012
    Messages:
    832
    Likes Received:
    3
    Trophy Points:
    18
    Location:
    San diego
    Greg I'm not clear but I think so. Here's what I did.

    I was holding 3 days. Looking at Revolution as if creating a new res showed no inventory for the 3 days I was holding. But inventory was available for day 4 thru n (someone must have cancelled). I then went in and modified my reservation and changed it from 3 days to 4 days and the change worked perfectly.

    Ian
     
  5. GregT

    GregT TUG Member TUG Member

    Joined:
    Jul 19, 2007
    Messages:
    5,735
    Likes Received:
    135
    Trophy Points:
    63
    Location:
    Carlsbad, CA
    Resorts Owned:
    Marriott: Maui Ocean Club Lahaina Villas (3BRx5), Ko Olina, Shadow Ridge II, Willow Ridge, DC Points HGVC: HHV Lagoon, Flamingo, Sea World, I-Drive, Starwood Bella (x4), Aulani, Worldmark
    Excellent -- thanks for posting this!
     
  6. mrsmusic

    mrsmusic TUG Member

    Joined:
    May 12, 2008
    Messages:
    118
    Likes Received:
    0
    Trophy Points:
    16
    Location:
    Salem, Oregon
    That's great! I could've used that last month instead of waking up early every morning to call and add days! :)


    Sent from my iPhone using Tapatalk
     
  7. Great3

    Great3 TUG Member

    Joined:
    Jun 23, 2014
    Messages:
    142
    Likes Received:
    7
    Trophy Points:
    18
    After Classic, and after Revolution, now we are back to a new and improved club website with this same annoying "last room bug". Anybody else noticed this to be the case with our new club website / booking engine?

    Don't even know what they call this new "Awesome" booking engine. Does it have a name? If not, anybody care to give it a name (No, you can't reuse Classic or Revolution, please don't confuse me!)? :)

    Great3
     
  8. Cyberc

    Cyberc TUG Member

    Joined:
    Jul 16, 2014
    Messages:
    839
    Likes Received:
    48
    Trophy Points:
    28
    Location:
    Denmark
    Hi

    Yes I have noticed the same bug as well. I have written to IT, they claim they know about and are working on solving it, until then they recommended that I call in to modify.
     
  9. GT75

    GT75 Moderator

    Joined:
    May 30, 2016
    Messages:
    500
    Likes Received:
    136
    Trophy Points:
    43
    Location:
    Gig City in Tennessee
    Resorts Owned:
    HGVC-x6
    Yes, I also am having the same problem. I am trying to walk two reservations now. The new booking engine will not allow me to change a reservation to add another available day to the reservation because it shows "no availability" for the days (some of them anyway) I already have in the reservation. I thought that this bug was fixed.
     
    Last edited: Sep 4, 2017
  10. Great3

    Great3 TUG Member

    Joined:
    Jun 23, 2014
    Messages:
    142
    Likes Received:
    7
    Trophy Points:
    18
    Thanks, yes, I will have to start doing the calling to modify / add days.

    I rather do things online, but it's rather nerve racking, switching to a dummy unit / reservation, and than constantly refreshing for the inventory to show back up (I notice it usually take more than 10 minutes, closer to 20 minutes, even up to 30 minutes) to re-book with just adding one night.

    One time, this method didn't work for me (the inventory never showed back up, either due to a system problem, or just the simple fact somebody beat me to the refreshed inventory status), and I ended up having to delay my vacation by a couple of weeks. It was a rather gut wrenching defeat feeling at first, but at least I was able to snag a different booking later on.

    Great3
     
  11. Great3

    Great3 TUG Member

    Joined:
    Jun 23, 2014
    Messages:
    142
    Likes Received:
    7
    Trophy Points:
    18
    Yes, the bug was fixed, in the old booking engine called revolution. This new booking engine never seemed to be correct from the start.

    Great3
     
  12. GT75

    GT75 Moderator

    Joined:
    May 30, 2016
    Messages:
    500
    Likes Received:
    136
    Trophy Points:
    43
    Location:
    Gig City in Tennessee
    Resorts Owned:
    HGVC-x6
    I can not figure out what the deal is but sometimes it works and sometimes it doesn't.
     
  13. SmithOp

    SmithOp TUG Member

    Joined:
    Jun 17, 2010
    Messages:
    3,966
    Likes Received:
    141
    Trophy Points:
    63
    Location:
    Costa Mesa, CA
    Resorts Owned:
    HGVC King's Land 2BR Premier 14.4K Points.
    It works if there is still available days duplicating what you already have booked. If you have the last ones and trying to add a free day it won't work, unless you want to risk moving your reservation and waiting for all days to come back available.


    Sent from my iPad using Tapatalk
     
    Last edited: Sep 9, 2017
  14. gnorth16

    gnorth16 TUG Member

    Joined:
    Feb 6, 2011
    Messages:
    1,750
    Likes Received:
    7
    Trophy Points:
    38
    Location:
    Winnipeg, Canada
    I tried "the crawl" for a reservation at HHV Lagoon Tower and it worked up until the last day. I called in and they booked the last day for me, as the first two days where sold out, even though I had them booked on my reservation. They are very aware of the bug on the website.
     

Share This Page