- Joined
- Apr 9, 2016
- Messages
- 4,305
- Reaction score
- 3,824
- Points
- 348
- Resorts Owned
- RCI Weeks: LaCosta Beach Club, RCI Points: Oakmont Resort, Vacation Village at Parkway. Wyndham: CWA and La Belle Maison, and WorldMark.
First of all, here is the text of the email (please click to expand):
While I suppose it is nice that RCI is notifying us of this inconvenience, it is more than offset by RCI's decision to not modify their standard cancellation procedures in this case. Fortunately in our case, the pool and hot tub are NOT the main attractions which caused us to select this destination but one would think RCI might show a little empathy / sympathy here as well and allow a period of free cancellations.
Oh well.
Dear RCI Member:
We have some important information to share concerning your upcoming vacation to LAUREL POINT RESORT.
The staff at LAUREL POINT RESORT has notified us that the pool and hot tub are closed for renovation thru at least October of 2018. Vouchers are available for the community center pool in Gatlinburg. The resort will also begin rebuild of building A which was damaged by fire. Guests will pass the construction area. There will be noise and dust.
We realize this may have an impact on your vacation and wanted to inform you of this situation in advance. Since availability is limited in the area you confirmed, we encourage you to retain your vacation. Should you decide to cancel your stay, our standard cancellation guidelines will apply.
If you have questions, please contact our Member Services at (800) 338-7777. RCI Guides are available Monday through Friday from 8 a.m. to 8 p.m., local time and Saturday from 8 a.m. to 5 p.m., local time. Call Center hours are based on local times for RCI subscribing members in the Continental United States, Western Canada and Central Canada. For members in Hawaii and Alaska, Call Center hours are based on Pacific Time. For members in the Caribbean and Atlantic Canada, Call Center hours are based on Eastern Time. The Call Center is closed on most major U.S. holidays.
We apologize for any inconvenience and look forward to providing you with quality vacations in the years to come.
Sincerely,
RCI Customer Service
While I suppose it is nice that RCI is notifying us of this inconvenience, it is more than offset by RCI's decision to not modify their standard cancellation procedures in this case. Fortunately in our case, the pool and hot tub are NOT the main attractions which caused us to select this destination but one would think RCI might show a little empathy / sympathy here as well and allow a period of free cancellations.
Oh well.