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RCI-what an ordeal for ongoing search

Discussion in 'Exchanging' started by irish, Apr 6, 2012.

  1. irish

    irish TUG Member

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    WOW!!! i cant believe the problems i had trying to get an ongoing search for a vacation for 2013..
    the first girl put in the wrong dates... so i called back
    the second girl put in the wrong room type and the wrong dates.. so i called back
    the third girl finally got it right.. sort of .. then charged my credit card too much .. so i called again
    the fourth person had me on the phone for 30 minutes trying to refund the overcharge to my credit card.. UNBELIEVABLE!!
    THANK GOD i have a computer so i can check for mistakes.
    and THIS is why i almost never use RCI!!!
     
  2. sfwilshire

    sfwilshire TUG Review Crew: Veteran TUG Member

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    Forgive me for stating the obvious, but why not just do the request online so it is right from the git-go?

    Sheila
     
  3. carl2591

    carl2591 Tug Review Crew: Rookie TUG Member

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    same here.. :confused:
     
  4. magicmandr

    magicmandr TUG Member

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    I've been trying to figure out how to create an ongoing search with RCI through the HGVC-RCI portal. Is this possible?
     
  5. JulieAB

    JulieAB Tug Review Crew: Rookie TUG Member

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    Because it's problematic online too! I have the hardest time entering long date ranges. It always tells me I have dublicate resorts! :crash:
     
  6. sfwilshire

    sfwilshire TUG Review Crew: Veteran TUG Member

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    Sorry. No experience with the HGVC portal. Maybe someone else will come along that knows.

    Sheila
     
  7. bnoble

    bnoble TUG Member

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    IF the HGVC portal works like the Wyndham portal does---no, you have to call.
     
  8. MichaelColey

    MichaelColey TUG Review Crew: Expert TUG Member

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    Sadly, this type of service isn't uncommon from the front line VGs at RCI. I've had to call multiple times before they get stuff right, too. Web Support is MUCH better, so if I can justify anything as a web site problem, I'll try to use them.

    If you haven't tried lately, try again. I used to get that error almost all of the time, but since the last update a couple weeks ago, it doesn't seem to happen as often.
     
  9. bnoble

    bnoble TUG Member

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    FWIW, the dedicated Wyndham desk is usually competent as well. I've been pleasantly surprised.
     
  10. presley

    presley TUG Review Crew: Veteran TUG Member

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    There is no way to request an ongoing request in RCI Points.
     
  11. bellesgirl

    bellesgirl TUG Member

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    Whenever I use a guide, which isn't often, I tell them to hang on while I double check what they have done. Rarely do they get it right the first time, but if they know I am watching they usually get it right the second time. I only call if it is something I cannot do myself to begin with.
     
  12. Conan

    Conan TUG Review Crew: Elite TUG Member

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    If you're having any problems creating the ongoing search online, call RCI and ask to be tranferred to their web support. They can talk you through it step by step.
     
  13. JulieAB

    JulieAB Tug Review Crew: Rookie TUG Member

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    I was modifying an existing search to add more dates just yesterday and it gave me the error every time. I can't figure it out. Does it have a time span limit like 6 or 8 weeks?
     
  14. MichaelColey

    MichaelColey TUG Review Crew: Expert TUG Member

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    I'm not sure. Each line can only cover something like 8 weeks. The calendar automatically shows the acceptable range when you're entering the ending date.

    I was modifying a number of ongoing searches last week. All of them worked except for one. On that one (for the Villas at Disney's Grand Californian), I was entering a pretty wide-open search range. I was able to enter two sets of date ranges (about 4 months) but when I tried to enter a third set (to cover 6 months), it gave me the error. The third set of dates was far enough out that I just left it off for now.
     
  15. kool_kat

    kool_kat TUG Member

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    No, you have to call HGVC.
     
  16. rfc0001

    rfc0001 TUG Member

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    Sorry to revive this thread, but I wanted to correct some information in it in case someone runs across it in a search as I just did. As of this thread, it *was* and still is possible to create on ongoing search through the HGVC RCI account. I've been doing so successfully for at least 4 years, so I know this for a fact since I've never created one over the phone. To do this, from hgvclub.com, simply navigate to My Club > RCI Affiliated Resorts > Reservations > Click here to Book my RCI Exchange Reservation. This takes you to RCI. Note the Terms & Conditions link while the bar is going across the screen after accepting the Terms & Conditions the first time you visit the site (I'll refer to these later). To create an Ongoing Search, you simply click RCI Exchange Reservations at the top then click Start an Ongoing Search on the right. Note, fees are payable upfront, and are applied to reservation fee if you confirm a match. When you get a match you have until the end of next business day (not counting Saturday) to confirm or release it or it is automatically released. Once a match is confirmed, technically RCI reservations are cancellable with refund of fee and points if you cancel by end of following business day (this is clearly stated in the above terms for both Points and Weeks reservations). If you cancel a confirmed ressie after the next business day you lose your fee and the points remain deposited with RCI. That's about it.
     
  17. FlaKmunKy

    FlaKmunKy Guest

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    Wow, that is terrible luck. When I call RCI they are usually on the ball and very knowledgeable.

     

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