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RCI "new" format [Merged]

bellesgirl

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This is unreal. Last week I had the new horrible website and then the old version returned. I thought they had come to their senses over at RCI. Celebration!! Now the garbage is back -both on Chrome and IE. What are they thinking with this useless piece of junk?? I would say their web developers' design incompetence was unbelievable, but unfortunately I know that it is believable
 

beejaybeeohio

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Anyone know of any "back doors" to be able to search quickly? I may have found one by going to the Resort Directory, which offers listings ala the old format. I then clicked on the "availability' link and at least could find that, in fact, RCI does have resorts in Idaho!

Too many steps, zero benefits with this new sucky system:wall::crash::shrug::doh:!!
 

bellesgirl

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Maybe when customers can't search for vacations, and therefore don't book anything and their revenues plummet, it will hit them that they have a problem. Or their phone lines will be tied up with people talking to vacation guides to do simple things that they used to do online. Either way, more costs, less revenue for RCI. Today I couldn't even get into the system because of "technical difficulties".
 

Sandy VDH

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You can't even search by keyword, all it does is display a limited list of resorts with that name, NOT all resorts. So if I want to check all Wyndhams, no can do.

Provide feedback that explains how much it sucks. They have to know.
 
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gmarine

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I'm truly amazed at how bad the update is.
 

rickandcindy23

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Wyndham Founder; Disney OKW & SSR; Marriott's Willow Ridge,Shadow Ridge,Grand Chateau;Val Chatelle; Hono Koa OF (3); SBR(LOTS), SDO a few; Grand Palms; WKORV-OF (2),Westin Desert Willow.
I was trying to look at Mexico resorts without Mandatory All-Inclusive. The option filter out those mandatory AI is gone.
 

T-Dot-Traveller

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Thurs - March 9 - RCI new website is still a piece of crap .

It list all my offers in USD . Of course when you you view resorts it is in C$ . As usual it includes
the excess mark up RCI charges Canadians ( over an above the exchange rate ) Seeing the offers in USD is just an insult - since they will not ( normally) let Canadians pay in USD even to a credit card .
 

happymum

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Add me to the incredibly frustrated list. So difficult and cumbersome to use. :mad:
 

sandkastle4966

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Now I even have the "new format" in Chrome......double ugh
 

Panina

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Everyone should put a complaint in. I know it will probably will be ignored but without lots of complaints it definitely will be ignored.

I got this standard reply from my complaint in writing.

Hello,

Thank you for your e-mail. Your RCI Weeks ID is xxxx-xxxxx.

We are sorry to learn of the difficulty you encountered with the new website and have forwarded your comments to the appropriate IT staff and management for review.

Thank you for choosing RCI.

Kind Regards,

Jan G.
eCommerce Specialist
 

dundey

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This is the worst RCI "improvement" I have ever seen. Why do they even bother. Not only is the new site TERRIBLE, it has not been working correctly for the last 3 days. Incredible. I am sending them an email right now.
Everyone should put a complaint in. I know it will probably will be ignored but without lots of complaints it definitely will be ignored.

I got this standard reply from my complaint in writing.

Hello,

Thank you for your e-mail. Your RCI Weeks ID is xxxx-xxxxx.

We are sorry to learn of the difficulty you encountered with the new website and have forwarded your comments to the appropriate IT staff and management for review.

Thank you for choosing RCI.

Kind Regards,

Jan G.
eCommerce Specialist
 

Sandy VDH

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I added feedback on the site. You can't do a keyword search that searches all of the inventory in that keyword. Adding a keyword just results in a list of resorts, which then you have to pick each resort individually, you can't search all of say the Wyndham, or Hilton grand. That is the most frustrating lack of functionality to me.
 

dickflaherty

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Just saw the new RCI site the other day; do not like it, do not want it,; ready to sell timeshare and just rent from TUG members.
 

pmorvan

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New RCI website is very difficult and not user friendly. I called them today to complain about it and was told "you are the first person who has ever complained to me about it" - REALLY! I emailed them on their feedback tab - hope they hire some new, competent web employees....
 

not2creative

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I blasted them the first time I logged in. There were bugs everywhere. I told them whoever rolled this out without testing should be fired. Not to mention the user interface is a disaster. They have added some functionality to allow you to do the same search as before but it takes more clicks. They didn't improve anything, no new features. Usually, when a company puts out a new "skin" they add features.
 

Sandy VDH

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Yes I know you could favorite a resort, (but I can only favorite 7 and I have hit my maximum) but you could not save a search. I found where you could display them, but there was NO option to save them. I put that on feedback and a noticed a few days later, that the save a search function finally popped up.

Now I don't know if feedback is working or if my feedback plus other had anything to do with it, but it certainly can't hurt.
 

philemer

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I started an Ongoing search last Friday and Sat. I got a match. I rejected it and found out yesterday that the 'system' canceled my OGS. Cute, heh? So last night I started an OGS again. I hope this doesn't happen every time I reject a match. :(
 

happymum

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I had the opposite problem from Philemer, my OGS kept matching to the same unit, even though it was specifically excluded from the search.
 

dcchris

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Well, I'm giving RCI a little more time on this website, along with myself. I've found that I had to click on all of the top links and all of their options within those links to find things that I thought didn't exist anymore. It's not too bad, now that I've called RCI five times and used every search feature link. Favorites are there, along with the original search options in the original format. There are some changes in those links that I haven't gotten used to but most everything seems to be there and more options within the advanced search features as well. And it's still a work in progress, so I'm hopeful that it will become user friendly to me as I learn the new format. I only own weeks so the points side may be way different and I can't speak to that. My biggest issue is the Platinum Member Card. I can't see much of an advantage for me with this. On going Searches and holds are free with Platinum, but the cost is the same when you confirm the trade. Only difference for me now is that I have to pre-pay the trade fee. I get it back if I want to cancel. 3 travel agents confirmed that my ongoing searches are first come first served even against a Platinum members ongoing search. I don't think the 300 points would be useful for me, but I would need to see how those points stack up against a rental car and hotel stays. The upgrades to bigger units or another resort can't happen until you are inside of two weeks of your stay. Not helpful to add another couple from Indiana to Hawaii. They would not be able to make plans and get flights that soon. An immediate upgrade option may sway me, but as of now, I don't see the value.

Chris
 

Panina

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My biggest complaint is how slow it is.
 
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Egret1986

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Hooray! I'm again able to search by Regions, then States, then areas again.

As stated and experienced, the RCI Weeks' new format is still a work in progress I guess.

Fortunately, I also have an RCI Points account. I was having to search in Points to see if anything was available and then go to my Weeks account. It was too hard to try to search otherwise in Weeks.

The dates calendar is slow and "iffy". Sometimes, it shows the available dates and sometimes it's just blank.

I'm crossing my fingers that they will keep improving the search feature by showing what months are available with inventory. The way it is now, you either have to tap through the calendar or go into each individual resort to see if something is available in a particular month.

I am hopeful.
 
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Sandy VDH

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still NO keyword search, sucks
 

lgreenspan

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I keep waiting for the New website to improve but it doesnt. I used to search daily looking for that great vacation spot. Just to frustrating now.
 

Laurie

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I have been a fairly happy RCI user for 20 years, multiple exchanges per year - until now!! I have always searched and booked online. This recent website change, a.k.a. downgrade, is torture.

I just made my first-ever deposit into II, for that reason. RCI, are you listening?
 
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