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RCI error message

Discussion in 'Exchanging' started by prickler, Jan 14, 2011.

  1. prickler

    prickler TUG Member

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    "WKSWEB00: Sorry, we were unable to process your request at this time. Please try again - if you continue to get this message, please call the Call Center."

    Keep getting this no matter which unit I try and hold or confirm for the past 3 days. Anyone else ever have this problem. I'd rather only have to deal with RCI tech support as a last result as I don't have hours to kill on the phone.
     
  2. prickler

    prickler TUG Member

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    Seems to be working with Internet Explorer but not with Firefox which is my preferred browser. :wall:
     
  3. EileenSRN

    EileenSRN TUG Member

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    That is also "iffy". I tried to put a unit on hold using both browsers. I ended up calling RCI and the guide wouldn't deduct the call center fee. He gave me Web Tech and she confirmed they were having problems. She also put the unit on hold for me. She had to go into my account to do it, but, at least I got what I needed.
    Eileen
     
  4. linsj

    linsj TUG Review Crew: Veteran TUG Member

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    I had the same problem yesterday going through HGVC portal, so I called Hilton customer service. The rep had me send a screen print of the error to their IT department.
     

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