-
The TUGBBS forums are completely free and open to the public and exist as the absolute best place for owners to get help and advice about their timeshares for more than 30 years!
Join Tens of Thousands of other Owners just like you here to get any and all Timeshare questions answered 24 hours a day! -
TUG started 30 years ago in October 1993 as a group of regular Timeshare owners just like you!
Read about our 30th anniversary: Happy 30th Birthday TUG! -
TUG has a YouTube Channel to produce weekly short informative videos on popular Timeshare topics!
Free memberships for every 50 subscribers!
Visit TUG on Youtube! -
TUG has now saved timeshare owners more than $21,000,000 dollars just by finding us in time to rescind a new Timeshare purchase! A truly incredible milestone!
Read more here: TUG saves owners more than $21 Million dollars -
Sign up to get the TUG Newsletter for free!
60,000+ subscribing owners! A weekly recap of the best Timeshare resort reviews and the most popular topics discussed by owners! -
Our official "end my sales presentation early" T-shirts are available again! Also come with the option for a free membership extension with purchase to offset the cost!
All T-shirt options here!
RCI cancellations
- Thread starter Baby Jane
- Start date
I called yesterday. They told me decisions would probably be made by Tuesday or Wednesday when they have had time to assess the damage. If the resorts cancel your points are returned to RCI account and you have 30 days to rebook something without repaying the fee. You don't have to take the vacation within 30 days just book something.
naudette
TUG Member
- Joined
- Apr 24, 2007
- Messages
- 247
- Reaction score
- 1
- Points
- 378
- Location
- Scottsdale, AZ
- Resorts Owned
- Exotic Travelers / Mexico
We were supposed check into Belair Beach on SXM on 9/23. Two weeks for us and a week for friends.
We changed last week to Royal Villas on the recommendation of a customer service rep at RCI. She said that once Belair cancels our reservation, our deposit weeks would be refunded as well as the exchange fees and guest cert.
Today, we got the cancellation from RCI. I called to find out when we would get the refund.
This is unbelievable and directly related to cash flow, in our opinion.
We were told that because of Irma, they were not refunding deposits but creating "Coupon Credits" for use on another trade. The amount they had listed was half what we paid upfront. So, we had the exchange deposits for SXM and Mazatlan out there. After climbing the chain of command, we finally found someone who would cancel Mazataln, refund that money and then apply the SXM money. We are still out some money but not all.
So this is a warning..... If you have a trip cancelled because of Irma, call to make sure you get the correct amount credited. At this time, you won't get your money back.
If you can imagine the thousands and thousands of trades and $, coupled with the fact that tourists won't even be allowed back into SXM till probably Feb 2019, RCI is looking at a huge monetary loss. So they are looking for ways to keep their money.
American Airlines would not let us change our tickets to Mazatlan. We were charged a $200 per person change fee.
We changed last week to Royal Villas on the recommendation of a customer service rep at RCI. She said that once Belair cancels our reservation, our deposit weeks would be refunded as well as the exchange fees and guest cert.
Today, we got the cancellation from RCI. I called to find out when we would get the refund.
This is unbelievable and directly related to cash flow, in our opinion.
We were told that because of Irma, they were not refunding deposits but creating "Coupon Credits" for use on another trade. The amount they had listed was half what we paid upfront. So, we had the exchange deposits for SXM and Mazatlan out there. After climbing the chain of command, we finally found someone who would cancel Mazataln, refund that money and then apply the SXM money. We are still out some money but not all.
So this is a warning..... If you have a trip cancelled because of Irma, call to make sure you get the correct amount credited. At this time, you won't get your money back.
If you can imagine the thousands and thousands of trades and $, coupled with the fact that tourists won't even be allowed back into SXM till probably Feb 2019, RCI is looking at a huge monetary loss. So they are looking for ways to keep their money.
American Airlines would not let us change our tickets to Mazatlan. We were charged a $200 per person change fee.