WhiskeyJack
TUG Member
I am still locked out with the account unavailable message. I as well had a use year alignment right before the site change over. When I talked to an OC yesterday she was able to confirm all my reservations for me are still there. I then asked her to confirm my point status. What she initially told me lined up with a point status screen shot I took of my account about a week before the cutover date. This was prior to them re-aligning my one June contract to Dec and prior to the credit pooling I did. She said that is what the new system currently showed.
I told her that was before the use year and credit pooling changes. She then went into the old site (said they have read only access to it) and she then gave me a run down on my point status from this read only screen and it did match up to my screen shot right before cutover. Thus she indicated to me the reason for my lockout must be because they are trying to get my point "buckets" to match up to the right before cutover view.
I as well agree that there are likely many reasons for the lock out but for my case at least I think it is because they are trying to correct the point "buckets". Makes me think the database they used to migrate to the new system for some reason did not have the most current view of points for everybody, which is unbelievable if so.
I told her that was before the use year and credit pooling changes. She then went into the old site (said they have read only access to it) and she then gave me a run down on my point status from this read only screen and it did match up to my screen shot right before cutover. Thus she indicated to me the reason for my lockout must be because they are trying to get my point "buckets" to match up to the right before cutover view.
I as well agree that there are likely many reasons for the lock out but for my case at least I think it is because they are trying to correct the point "buckets". Makes me think the database they used to migrate to the new system for some reason did not have the most current view of points for everybody, which is unbelievable if so.