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New Website: Account not available?

WhiskeyJack

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I am still locked out with the account unavailable message. I as well had a use year alignment right before the site change over. When I talked to an OC yesterday she was able to confirm all my reservations for me are still there. I then asked her to confirm my point status. What she initially told me lined up with a point status screen shot I took of my account about a week before the cutover date. This was prior to them re-aligning my one June contract to Dec and prior to the credit pooling I did. She said that is what the new system currently showed.

I told her that was before the use year and credit pooling changes. She then went into the old site (said they have read only access to it) and she then gave me a run down on my point status from this read only screen and it did match up to my screen shot right before cutover. Thus she indicated to me the reason for my lockout must be because they are trying to get my point "buckets" to match up to the right before cutover view.

I as well agree that there are likely many reasons for the lock out but for my case at least I think it is because they are trying to correct the point "buckets". Makes me think the database they used to migrate to the new system for some reason did not have the most current view of points for everybody, which is unbelievable if so.
 

Braindead

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Remember the rule that all contracts have to have a common name ? How did all your contracts end up in 1 member number if they thought it wasn't the same person?
 

joanncanary

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i also had a re-alignment of use years just before the switch and I can get into my account but I do not have a point tab to display my point balances so I do not think the switch or realignment has anything to do with you not getting into account.
 

buckor

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Looks like the 11am update is done...but my account is still unavailable.

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Sandi Bo

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If Wyn thinks this is an issue worth locking accounts over. Wyn had years in some cases to take of this issue

Another incompetent department. This all falls on Title Department when adding contracts
Exactly! You clean up the data before you convert. The use year realignments and the names are the perfect example. Those should not have been difficult to do in advance. WYN continue to botch it because they don't follow consistent processes. New resale contracts added were rarely realigned (although sometimes they were). Thus one team would clean up an account and the another turn around and mess it up again. Sometimes prorating, sometimes not. And I bet my name was on the account 4 or 5 different ways (not counting the small letters and the capital letters).
If Wyn thinks this is an issue worth locking accounts over. Wyn had years in some cases to take of this issue

Another incompetent department. This all falls on Title Department when adding contracts

Title not only added contracts to your accounts. They also added different entries for the same name
If Wyn thinks this is an issue worth locking accounts over. Wyn had years in some cases to take of this issue

Another incompetent department. This all falls on Title Department when adding contracts
Exactly! Many of us have followed the discussions on WYN and it's silos. This is not a new issue, the conversion did not introduce it. That makes all the more frustrating and absurd.

WYN IT needed to clean up the data before they converted, as much as they possibly could. The cleaner the data, the smoother the conversion.

The use year realignments and the names on the account are some perfect examples. Those should not have been difficult to do in advance. Yet WYN was never able to get their arms around that - for going on FIVE years. Remember the great re-alignment of 2012? WYN continued to botch that over the last 5 years. They don't follow consistent processes across teams or within teams. One team realigns an account (maybe prorates points, maybe doesn't). Thus maybe you have a cleaned up account. Next thing you know a new resale contract us added and you likely have multiple use years again. Use years on new contracts were rarely realigned (although sometimes they were). And on it would go, one team would clean up an account and the another turn around and mess it up again. Sometimes prorating, sometimes not. And the great realignment of 2012 fizzled. Not everyone was realigned. Most but not all. Then WYN seemed to stop caring for awhile. (Kind of like the audits of 2016... where are we with those, no body knows)?

Names, I bet my name was on the account 4 or 5 different ways (not counting the small letters and the capital letters). They should have cleaned those up before May 18th.

If they can't handle the easy stuff, how will they ever get a totally new way of booking to work (no more weeks, up to 14 days, automatic upgrades, GC's required within 48 hours).

WYN you really need to minimally STOP auto upgrades and DO NOT cancel reservations if they are overlapping, until you have completed converting and validating accounts and all your valued owners have access. And really, no one should be transacting until you've figured that out. You really need to stop allowing flawed software to process untested logic. Fix it, then do that stuff on a beta site and let us hammer it. Obviously we can provide invaluable feedback.
 

Sandi Bo

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Looks like the 11am update is done...but my account is still unavailable.
l
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Same here (still no access).
However, I did just receive an email titled 'Your New Website is Here!'. :crash:
 

uscav8r

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I don't believe Wyndham can or should change versions of owners names, at least on accounts where deeds are involved. That names are driven by the name on the deed. In a case where first names are Robert, Bob and Bobbie, how can they know these are not 3 different people (farther, son and daughter). Or John Doe and John H. Doe for that matter. The deed should drive the names on the account, not a Wyndham meathead. CWA maybe a different story.

Some have reported that capitalization led to different names on the booking drop-down list on the old system. John Doe and JOHN DOE were considered different owners per the list. The reconciliation can be as simple as this. I won't speculate as to other permutations.


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uscav8r

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They've locked out a whole host of owner accounts:
1. Those with only developer contracts (even only one or two) in their account (VIP and non-VIP)
2. Those with only resale contracts
3. Those with both developer and resale contracts (VIP and non-VIP)
4. Those whose use years are Dec and were aligned prior to 2017
5. Those whose use years are Dec and were aligned in 2017
6. Those who had credit pool points
7. Those without any credit pool points
8. Those borrowing 2018 points for reservations booked within the express reservation window
9. Supposed name inconsistencies in the deeds vs on the accounts

If there is any possible reason, they've locked your account out vs those with the exact same account attributes that weren't locked out.

They will not disclose the root causes of their many launch mistakes. It's simply that they didn't migrate things properly and some were lucky to get access and some weren't lucky and are now locked out.

The idea was not to identify every type of situation that describes an inaccessible account, but rather to sort through some commonalities to infer those root causes you mention.

What you don't so much hear/read about are the types of accounts that have had no issues with access. If one had access to a good sample of owners, both locked out and not, one could determine the common issues that tend to create a locked out account.


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Braindead

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Some have reported that capitalization led to different names on the booking drop-down list on the old system. John Doe and JOHN DOE were considered different owners per the list. The reconciliation can be as simple as this. I won't speculate as to other permutations.
My account is all the above.
Everything listed as a possibility for being locked was done in my account in the last year
 
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uscav8r

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My account is all the above.
Everything listed as a possibility for being locked was done in my account in the last year

Which highlights the possibility that each symptom may also have a temporal aspect.


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dagger1

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Hyatt Wild Oak Ranch, Hyatt Main Street Station, Hyatt Ka’anapali; Marriott Ko’Olina, Marriott Waiohai; Marriott Maui Ocean Club; Wyndham CWA points, Worldmark credits.

seascapemvy

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Web Services just told me Tuesday.
You don't expect Wyndham to have people in IT working on a holiday weekend, do you? It would cost them extra. This is total BS. There is no excuse but we are stuck. I think they should credit everyone a months worth of maintenance fees.
 

Braindead

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Web Services just told me Tuesday.
That means WYN could careless. WYN employees are going to enjoy the holiday weekend after stopping some of us from making reservations for the holiday weekend so we could enjoy it also.

WYN should send us an email saying- We will see how we can help you peons on Tuesday.
Warm Regards
Incompetent WYN
 

Sandi Bo

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That means WYN could careless. WYN employees are going to enjoy the holiday weekend after stopping some of us from making reservations for the holiday weekend so we could enjoy it also.

WYN should send us an email saying- We will see how we can help you peons on Tuesday.
Warm Regards
Incompetent WYN
But please keep trying every 15 minutes, it could work any time.
 

Braindead

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I thought WYN would finish re packing our cases before leaving for the weekend. How can we leave without the repacked cases.

WYN has been repacking for days now
 
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Sandi Bo

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Well I took a stab in the dark. I tried registering with my own name (and not my husband's name.) And it said "YOU DID IT!!" Yes!

No! My account is still unavailable at this time.
Well I took a stab in the dark. I tried registering with my own name (and not my husband's name.) And it said "YOU DID IT!!" Yes!

No! My account is still unavailable at this time.

I did the same (a couple times). I still can't access the account. But you might receive a welcome letter (not always):

upload_2017-5-26_17-8-27.png
 

Braindead

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Some of this stuff has become comical and I just laugh.
Like your welcome letter
 

Avislo

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It is my understanding that contracts need at least one overlapping contracts.
 
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