Labor Update and Impacts
As you may or may not be aware, labor is a major part of both our operations and your maintenance fee. Over the past few years we have managed labor in several ways. In 2015, we utilized a significant amount of contract labor and overtime due to the labor shortage in our market. During that year, we also increased the hourly wages for housekeepers in order to be equal to all positions at the resort. We felt that this would give us a competitive advantage and aid in hiring. Although we did see an increase in applicant flow, we were not able to compete with the growth of the mainland, Bluffton, and the easier commutes for similar or slightly lower wages.
In 2016, we re-ignited our efforts in the H2B Visa Program. We went to Jamaica and recruited seasonal workforce due to market labor shortages. We recruited more than 70 associates for the Marriott Vacation Club resorts on Hilton Head Island. This proved to be a successful venture for us in 2016 as we were able to minimize contract labor. However, the cost for this program averages out to about $1.50 - 2.00 more per hour per associate. Although the associates are seasonal, they are employed long enough to receive full-time benefits. In addition to governmental requirements, we must also provide supplemental housing and transportation for these associates, which is part of why the costs are higher than a regular full-time associate.
We will participate in this program again in 2017. Although this program has been successful, it remains a seasonal program only. We do have many positions that are full-time regular jobs and this market continues to remain a struggle. Bluffton continues to see growth and over 10 new businesses are opening in Bluffton in 2017 that will compete for our associates. There are also pressures across the country to see minimum wage increased. Therefore in 2017, we will be increasing our hourly wages due to a market study and ensuring we have parity with the market. The impacts of this move and the seasonal H2B program are about $200,000 to the 2017 Budget.
In addition to the hourly wage opportunities, we have been working through recent changes to Management positions due to the Fair Labor Standards Act (FLSA). In 2016, FLSA changed the minimum salary threshold to over $46,000 and required a duties test be met as well. Due to the FLSA, we had over 50% of our Managers impacted. These Managers now will be paid their same wage, but clock in based on a 40-hour a week job versus a 50-hour a week job. The impact to our budget was almost $140,000.
These two labor opportunities impacted the 2017 Budget by $340,000 or $26.15 per unit week, which equates to about 2.1% of the increase in the maintenance fee from 2016 to 2017.
Disaster Recovery Fee
Due to Hurricane Matthew and at least $650,000.00 in recovery costs, the Management Team and the Board determined that it was necessary to recover these costs through a one-time Disaster Recovery Fee. During the November 10, 2016 Board Meeting, we discussed potential unknowns and preventing the need to request additional funds. Therefore, the Board and Management Team decided to establish a one-time Disaster Recovery Fee of $75.00 per unit week. This amount covers the projected cost and any unexpected costs that may arise. The Board stated that if the full amount is not needed, then they will use it towards offsetting any future maintenance fee needs for 2018.
Maintenance Fee
The 2017 Maintenance Fee that was billed at the end of 2016 was approved by the Board at $1,351.13, which was a 9.7% increase over 2016. As you are aware the increase was mainly impacted by the one-time Disaster Recovery Fee and the labor impacts as explained early in the newsletter. These two items account for 8.1% of the total increase for 2017. The remaining 1.6% was made up of nominal increases in expenses due to increased Consumer Price Index impacts to our contracted services, costs for textiles and supplies, and a 3% increase in our Reserve for Replacement Fee. The Board and the Management Team work hard all year to keep costs down and to focus on our fiduciary responsibilities.