- Joined
- Jun 10, 2005
- Messages
- 89
- Reaction score
- 54
- Points
- 328
- Location
- Seattle WA USA
- Resorts Owned
- WorldMark since 1998 - Stayed at WM 61 resorts so far, but slowing down
This morning I called the Vacation Planning Center at WorldMark and waited 34 minutes, 14 seconds before someone answered my call. Last week I was lucky and only had to wait about 12 minutes. Are other TUG WorldMark members just as disgusted with the poor response times at the Vacation Planning Center?
I sent the Board of Directors a message about this problem requesting they take action and direct management to upgrade the phone system such that the person calling could be told how many people are ahead of them in the queue. At least if the member is told where they are in the queue, the member can decide is they want to spend their valuable time sitting on hold.
I also called the Corporate office to register my complaint and was told by the person answering the phone that the suggestion to have a message advising callers where they are in the queue has been made made times. Apparently, no one is listening (or cares).
If WorldMark didn't have a captive audience and had to compete in the real world, they would lose business because most people wouldn't put up with such poor response times. Unfortunately, we WorldMark owners have no choice. Do you think they need to staff accordingly? What a novel idea.....
I sent the Board of Directors a message about this problem requesting they take action and direct management to upgrade the phone system such that the person calling could be told how many people are ahead of them in the queue. At least if the member is told where they are in the queue, the member can decide is they want to spend their valuable time sitting on hold.
I also called the Corporate office to register my complaint and was told by the person answering the phone that the suggestion to have a message advising callers where they are in the queue has been made made times. Apparently, no one is listening (or cares).
If WorldMark didn't have a captive audience and had to compete in the real world, they would lose business because most people wouldn't put up with such poor response times. Unfortunately, we WorldMark owners have no choice. Do you think they need to staff accordingly? What a novel idea.....