Well not a good first impression of new mgt company. Here are the facts:
Arrived at the resort around noon yesterday. Did not expect the room to be ready, but "pre-checked-in". Wyndham still has a sales desk in the tiny lobby, so did the short walk over to the Wyndham sales desk to get my wifi code and parking pass. Gave the front desk my cell phone so they could call me when my room was ready.
Had not heard anything, but called back at 2:30ish, and was told the room was not yet ready. Asked if they still had a refrigerator to store stuff, and was told they did, but our room would be ready when we got back to the resort.
Went grocery shopping, arrived back just before 4. Room not ready. Housekeeping was just getting to building F.
There was about 5-6 owners already camped out in the lobby in a similar situation. While sitting there heard the front desk personnel discussing that they only had 4 housekeepers today (Sunday).
After one false call an hr later, got our room keys at 5:30 or so.
I always say that one data point does not make a trend, but not a good first impression. Front desk people were polite and apologetic, but probably need a few lessons on what to say and not to say in front of guests.
Here are the concerns:
Obviously this raises a number of concerns regarding how prepared GPR is to run a resort like KBV while meeting the expectations of exchangers, time-sharers and the fully-owned condo owners. Just did not get a good sense after talking to the manager that GPR is up to speed on how to run resort where check-ins can occur any day of the week. As I got an indication that they were under-prepared for so many Sunday check-ins. Also wonder about why you wait to clean your unique inventory (ocean-view) after you clean the other buildings. Especially when you have some flexibility to shuffle rooms around with the larger pool of garden and lagoon views.
Hopefully just learning curve issues and not a sign they underbid the contract to win the deal.