if not I'd like to propose one.
Here's what I'm thinking...
It could be something like the MF's thread where people compose their suggestion/complaint and it gets copied into an ongoing list. Then when interest tapers off (if that ever happens), it gets copied and forwarded to Marriott.
Last week an agent told me they were told to send an email to the IT department asking for rearrangement of DC points for individual reservations. E.g., transferred trust, transferred elected, banked elected or elected. The agent said her prior request took about an hour. It was over 24 hrs. to get mine done so I called back the next day to ask why. Since then I've had same conversation and there was no mention of having to email IT. The agent put me on hold, went right to IT and asked.
I simply think that a corporation as large as Marriott should have a great IT dept.
Thoughts?
Here's what I'm thinking...
It could be something like the MF's thread where people compose their suggestion/complaint and it gets copied into an ongoing list. Then when interest tapers off (if that ever happens), it gets copied and forwarded to Marriott.
Last week an agent told me they were told to send an email to the IT department asking for rearrangement of DC points for individual reservations. E.g., transferred trust, transferred elected, banked elected or elected. The agent said her prior request took about an hour. It was over 24 hrs. to get mine done so I called back the next day to ask why. Since then I've had same conversation and there was no mention of having to email IT. The agent put me on hold, went right to IT and asked.
I simply think that a corporation as large as Marriott should have a great IT dept.
Thoughts?