I paid II $1536 for a week's rental here at the Hyatt Residence Club in Bonita Springs, FL.
I went to a sales presentation this morning and actually bought points because I thought I loved the Hyatt brand.
Fast forward one hour
I'm in a mobility scooter. I went to the clubhouse onsite for lunch with visiting friends and the couple that travels with me to my many timeshares. My friend opened the door for me and then left to meet his wife inside. I realized too late that I had to use the bathroom. I looked for the sliding door or the pedestal to electronically open the door and I couldn't find any. So I tried the doors to the side. Same thing. No egress. So started asking if anyone could help me. Nobody heard me so I started hollering. The bartender finally heard me and let me out. Can you imagine how humiliated I felt?
Then I realized that I could not get into any of the pools, the restaurants or the bathrooms.
There is NOT one handicapped enabled door here.
My traveling companions had gone to talk to their friends and here I am in an electric scooter and none of the doors in or out can be opened electronically... which means I'm trapped!
I told the front desk clerk what was going on and she had the presence of mind to call the GM. His name is Ray and this was his response. He said, "their clubhouse was compliant with ADA rules and that the door issue had never bothered other disabled guests" I said they must have been traveling with an aid because I couldn't enter or egress the building, the pool, or the restaurant.
He said he would talk to his engineering staff about it.
I thought about this state of affairs, I looked up compliant doors on the Justice Dept's website and from what I read the building and the facilities are not ADA compliant. I was so angry, upset and humiliated..
I called the GM and asked for my money back. I also asked for my resort fees to be returned to me. He said he'd try, but I don't think I'll get the II money back, but he did take off $25 a day in resort fees.
I called and asked the sales manager to rescind my contract. I was told to send in a rescission letter to the resort even though I only signed the contract a few hours earlier.
The end!
I went to a sales presentation this morning and actually bought points because I thought I loved the Hyatt brand.
Fast forward one hour
I'm in a mobility scooter. I went to the clubhouse onsite for lunch with visiting friends and the couple that travels with me to my many timeshares. My friend opened the door for me and then left to meet his wife inside. I realized too late that I had to use the bathroom. I looked for the sliding door or the pedestal to electronically open the door and I couldn't find any. So I tried the doors to the side. Same thing. No egress. So started asking if anyone could help me. Nobody heard me so I started hollering. The bartender finally heard me and let me out. Can you imagine how humiliated I felt?
Then I realized that I could not get into any of the pools, the restaurants or the bathrooms.
There is NOT one handicapped enabled door here.
My traveling companions had gone to talk to their friends and here I am in an electric scooter and none of the doors in or out can be opened electronically... which means I'm trapped!
I told the front desk clerk what was going on and she had the presence of mind to call the GM. His name is Ray and this was his response. He said, "their clubhouse was compliant with ADA rules and that the door issue had never bothered other disabled guests" I said they must have been traveling with an aid because I couldn't enter or egress the building, the pool, or the restaurant.
He said he would talk to his engineering staff about it.
I thought about this state of affairs, I looked up compliant doors on the Justice Dept's website and from what I read the building and the facilities are not ADA compliant. I was so angry, upset and humiliated..
I called the GM and asked for my money back. I also asked for my resort fees to be returned to me. He said he'd try, but I don't think I'll get the II money back, but he did take off $25 a day in resort fees.
I called and asked the sales manager to rescind my contract. I was told to send in a rescission letter to the resort even though I only signed the contract a few hours earlier.
The end!