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[How to] Reset a lost password and/or recover forgotten username

Discussion in 'About TUG BBS' started by Makai Guy, Mar 29, 2006.

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  1. Makai Guy

    Makai Guy Administrator

    Jun 3, 2004
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    Trophy Points:
    Aiken, SC, USA
    Resorts Owned:
    Spicebush (Hilton Head Island)
    Initial 'sanity check': This page deals with the username and password required to log in to the free BBS only. This page does NOT deal with the password and username used for your TUG Member account (access to Reviews, Ratings, etc.) if you have paid to join TUG.

    The bbs software is so protective of your password that it won't even reveal it to the system administrators, so it is not possible for us to send you a reminder of your bbs password.

    Quick Hint: If you are a TUG Member, and if you previously have set your Member Login password and your BBS password to the same value, you can retrieve their common current password by retrieving your Member Login password from the Member Login system. Click here.
    You can, however, request the bbs to send an email which will allow you to choose a new password. This can only be sent to the email address currently entered in your bbs profile. (If you can no longer retrieve email from the email address in your bbs profile, see My email is no longer valid.)
    1. To initiate a password reset, click the 'Forgot your password?' link on the log in screen, or click this direct link here, and enter either your BBS Username, or your email address of record on the BBS.

    2. The bbs will send an email with a reminder of your chosen bbs username to your email address of record, plus a link to click to reset your password to a value of your choosing. Nothing happens until you go to that link and submit your revised password. This second step prevents people that know your email address from maliciously changing your bbs password without your knowledge, since this email will only go to you, not to them.
    The email mentioned above will be sent immediately, but the net being what it is, delivery may not be instantaneous. If you don't receive your email within an hour, please see the troubleshooting information in this thread: [How To] Deal with problems receiving email from the bbs

    The procedure above updates only your BBS password. If you are a TUG Member, it does NOT update your Member Login password. If you know your TUG Member Username and TUG Member password, you may change your TUG Member password by going here, logging in if necessary, then click the "update password" link in your TUG Member Dashboard page.

    If you are a TUG member, TUG strongly recommends that you set both your Member Login password and your BBS password to the same value so that one set of login data will work for you everywhere on TUG.
    Last edited: Apr 25, 2017
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