Didn't mean to hit enter so title is spelled incorrectly! poop.
I filed a complaint early dec 2016 after my account was under a point audit and locked in Sept. I received emails and phone calls from the state investigator, who then contacted Wyndham. The response from Wyndham was priceless- they had dates when they had spoken with me (all false but may have been the dates I emailed or attempted to call) and what I had asked for and what they had done for me. I asked for nothing but to pool my points and have my account unlocked. This was finally done but I easily had 20+ hours on phone on hold! Wyndham's response was priceless! They had to be talking about another owner because their responses had nothing in common with how they treated me. My issues had been resolved and I figured that disputing Wyndham's claims would not be worth the hassle.
I would not hesitate to file another complaint with the Bureau of Compliance and I'm amazed that we aren't all filing complaints. Wyndham's response to the Bureau was definitely much faster than they ever responded to me.
One great thing that happened is I may be asked if I want to attend an owners update but I get a phone message (waiting for me when I walk into my unit) saying that they overbooked and have to cancel my spot! Shocker! They do not want me talking to a potential owner because I will praise the resorts but say do not buy through Wyndham! I used to be the owner that sales would ask to talk to people on the fence because I love the product and I can sell. I would love to see what is on my account now!
As people file complaints, please post on this thread. The forms are online at
http://www.myfloridalicense.com/dbpr/lsc/timeshare.html