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email just received - Important Updates to Your CLUB WYNDHAM Plus Program Guidelines

Discussion in 'Wyndham Vacation Resorts' started by scootr5, Apr 20, 2017.

  1. NCQuilter

    NCQuilter TUG Member

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    Currently, if there are multiple upgrade options you can choose the one you want. Under the auto-upgrade feature, I suspect the upgrade will be only to the next level. In other words, if you booked a 1-BR deluxe in hopes of being upgraded to a 1 or 2 BR Presidential, you'll likely end up with an upgrade to a 2-BR deluxe if one is available. After all, that's the next best unit. Don't like this feature at all! If I don't opt for auto-upgrade, it doesn't sound like there's going to be a way for me to search for and claim an upgrade for myself. And if I've got multiple back-to-back weeks rented, this could turn into a nightmare making me move every week based on what the auto-upgrade gives me. Ugh!
     
  2. tschwa2

    tschwa2 TUG Member

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    I think that Wyndham is hoping there might be gold members who don't have enough points to book multiple units that may now be able to catch auto upgrades that may be cancelled by those who have plans that change. I think that they are hoping to convince those owners to upgrade to platinum to have a larger window to catch such upgrades without checking for them constantly. On the Wyndham facebook page for every one unhappy owner it seems like there are at least 2 happy owners who feel that this will level the playing field. I am sure wyndham is going to spin this as a positive
     
  3. NCQuilter

    NCQuilter TUG Member

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    Platinum gets 15 guest confirmations per 1 million eligible points per year. Eligible points are supposedly "points associated with ownership interests purchased directly through Wyndham Vacation Resorts or its afficiates, Bonus Points and PIC enrollments..." (page 346 of 2014-15 Member's Directory). So presumably, resale points wouldn't qualify but that's only the case if the new system can distinguish between developer and resale points.
     
  4. NCQuilter

    NCQuilter TUG Member

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    I wonder how likely reservations for more than 7 days will be to get the auto-upgrades?
     
  5. NCQuilter

    NCQuilter TUG Member

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    It sounds like the auto-upgrade will eliminate checking for upgrades constantly. And your priority for upgrades will be based on booking at the earliest possible window. Throwing in the different upgrade windows based on VIP level (60 days for platinum, 45 for gold, 30 for silver), this sounds messy. Will a Platinum owner who booked at 10 months get priority over a Gold member who booked at 13 using ARP or RARP simply because their upgrade window opens 15 days earlier? The software programming will be tricky for this IMO. Wyndham hasn't really explained the fine points of how they have set this up to work.
     
    topcop400 and Sandi Bo like this.
  6. cayman01

    cayman01 TUG Member

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    Might just be nitpicking here, but the change to RT's bugs me. We like the idea of staying at multiple places on our trips. I recently booked a multi stay trip out west at four different resorts. Then I had to change it. Instead of the two RT's under the old system I would have used up 8! I understand why they did it, but the big renters will just add it to the price of the rental, and the little guys are screwed. They should at least double the number of free ones we get.
     
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  7. NCQuilter

    NCQuilter TUG Member

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    I'm with you on thinking the any-day check-in will create orphan days. Take a look at calendars on VRBO, TripAdvisor, etc and you will see a lot of this. But maybe those folks who want short vacations will find more opportunities. Hopefully the search function will be more robust to allow these windows of opportunity to be readily identified.
     
    topcop400 likes this.
  8. NCQuilter

    NCQuilter TUG Member

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    This is talking about booking more than one unit with dates that overlap within the same period within 48 hours of check-in. It doesn't appear to me to be addressing back-to-back single reservations which is what you seem to be referencing in your example of going from Wyndham in Las Vegas to Wyndham in Sedona. Unless you are booking more than one room with overlapping dates, I don't see how you'd be impacted.
     
  9. NCQuilter

    NCQuilter TUG Member

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    My data seems to come and go. Some days my 5 contracts are listed, some days none or only a portion. Some days I can display the details of the contracts, other days I cannot. There's also a problem with Assessment info. Sometimes I see all Assessment info for 5 contracts, sometimes fewer. And nothing lets me drill down to the line item details of the Assessments for individual contracts despite there being a "+" mark to the right of each. Clicking on a "+" usually opens up detailed info, but this is not working on the new owner site at this time.
     
  10. paxsarah

    paxsarah TUG Member

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    tsauders, topcop400, Joe33426 and 2 others like this.
  11. Avislo

    Avislo Guest

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    The problems relating to the displaying of the contract details under the Ownership tab was my starting point other than I would get varying number of contracts on each click of the button. Rarely would all of them show. The problem was with the data that was entered in the existing system. After a prolonged period of time, working with Title, I got enough of the data corrected that it consistently shows either zero contracts or the correct number. Many clicks on the Ownership tab are frequently needed to get the contracts to show.
     
  12. ecwinch

    ecwinch Moderator

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    The programming will not be that tricky....and I would expect that Platinums would start searching for upgrades at the 60 day window, Gold at 45, etc. The devil is in the details... is it a nightly cycle or does any cancellation automatically try to match to a pending upgrade list ranked by reservation date and/or VIP status?
     
  13. ronparise

    ronparise TUG Member

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    what you say regarding multiple accounts is true; the catch , however is that you need multiple Platinum accounts, and that aint easy... How many folks have multiple platinum accounts? Maybe the goal here isnt to end mega renting today, but rather make it difficult for existingrenters, draw a line and make it impossible to become a mega renter going forward. Given that you need multiple Platinum accounts to make it work, How many new guys are likely to buy there way into multiple platinum accounts if you figure it will cost something in the range of $100000 to put one together

    I know that the points managers that manage lots of small accounts are likely to be able to continue what they do. the key word here is "small". Based on conversations Ive had with wyndham executives, they dont like the owners that have put together large scale commercial operations. Owners that do a few rentals to offset their fees are not their target because they arent, in wyndhams eyes "commercial" What the clients of the points managers have done is to hire a broker to do their rentals for them. They are still small owners, and they are only trying to offset their fees
     
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  14. bnoble

    bnoble TUG Member

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    ...so far.

    I would assume so, yes. And I would expect any of my students who have passed EECS 280 to be able to write the code that does that properly. In fact, they do something very much like this as a small part of one of their projects.

    Granted, Wyndham's IT systems don't give one a lot of hope, but stranger things have happened.
     
  15. Sandi Bo

    Sandi Bo TUG Member

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    This is how confirmations work today and sounds like they will continue to work. For guest confirmations only developer points are used to determine GC eligibility (one of the few things today that is able to differentiate between the developer and resale). Unless there is a glitch or something (haha, no way), I know for me only my developer points are considered for my GC's.
     
  16. ronparise

    ronparise TUG Member

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    Upgrade sales are the most important thing to wyndham, New sales are important only because they are tomorrows upgrade. Perhaps the salesmen will focus on the quality of the accommodations and let the product sell itself... Maybe they will focus on the legacy resorts where a two bedroom is cheap at full price and its still possible to get an upgrade in the 60 day window

    The folks that buy to have access to Hawaii, New York San Francisco etc, will be sold on the difference between the price and size of local hotel competition and the wyndham accommodation, discounts and upgrades will be presented as a possible thing, but not the big deal and they will be sold points deeded at those resorts (low mf)

    Worldmark dosent have discounts or upgrades and yet Wyndham is still able to sell it using a package of benefits they call TravelShare... Perhaps they can do the same with Club Wyndham, focus on the other benefits of VIP, like Plus Partners
     
  17. CO skier

    CO skier TUG Member

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    Another approach would be to award the automatic upgrade to the highest credit reservations next down in line, so all two bedroom units, for example, would have a chance at an upgrade, regardless of reservation date, before any one bedroom units can upgrade. That would be fair to the Gold or Silver owners who have a two bedroom but a later upgrade window.
     
  18. ronparise

    ronparise TUG Member

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    The big renters dont worry about RT's or housekeeping because they are working in Platinum accounts
     
  19. CO skier

    CO skier TUG Member

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    I am sure sales will focus on the "possibility" of upgrades, not the "probability" of upgrades, and present the possibility of upgrading from a one bedroom to a four bedroom and make it sound as though it happens all the time with no problems.

    Salesperson: "Reserve four one-bedroom units. When the upgrade to the four-bedroom happens, cancel the one-bedroom unit. Your whole family can vacation together for the price of a one-bedroom."
     
  20. Braindead

    Braindead Guest

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    Couple of things really hurt the silver and small owners.

    The 14 day reservation. Owners with enough points book the week before and the week they want. If you don't have enough points for the 14 days you could be locked out of the highest demand times you want. This actually helps the mega renter to focus on the highest demand times especially if they have ARP at that particular resort.

    GCs should be like points you cancel you get back. Or change names it's still only one used.

    They have to control size of ownership in a membership. Either by the 10 contract limit or put a hard cap on GCs period you can't get anymore. 30 or 45 remember you get back what you don't use.

    That will upset hardly anyone but the mega-renter.

    I think more VIPs have added resale points to their membership than most realize. Because of that Wyndham will not cut off VIP benefits to resale. I agree with Ron that would upset way to many owners and it probably won't happen
     
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  21. Sandy VDH

    Sandy VDH TUG Review Crew: Expert TUG Member

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    Thanks, because they did a crap job on that nxtbook version. The feature that normally lets you drag the page around, so it can be enlarged and readable, but still easy to navigate from page to page, was not enabled. It was horrible to navigate.
     
  22. Sandy VDH

    Sandy VDH TUG Review Crew: Expert TUG Member

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    Marriott multiple week owners have been doing this for ages, the more weeks you have the more weeks you can string together to make a booking that spans multiple weeks to give you a head start over everyone else.

    So now with Wyndham and ARP or RARP if you have enough points you could take a longer ressie, However Wyndham does not have a change feature, just a cancel and rebook so if you don't want all the extra days you will still have to cancel it and hope to be able to book it back.

    Wyndham booking window is based on checkin date.

    HGVC has solved this as booking window is based on checkout date, giving everyone a level field. Another plus for HGVC is they have CHANGABLE reservations, that you pay once for the transaction and you can change it at no charge. Wish Wyndham has that in cases where you don't want to lose a high demand stay, but you need to drop of add a day.
     
  23. Braindead

    Braindead Guest

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    Correct. They could cancel rebook still under ARP or standard. Probably be successful almost 100 percent. No waitlist
     
  24. wed100105

    wed100105 TUG Member

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    I still think that these changes really screw over Gold VIP members. :( And no, Wyndham, I'mm not going to buy enough points to go platinum.

    Time will tell....
     
  25. raygo123

    raygo123 TUG Member

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    Actually I can see where this makes sense, at least in Wyndham's eyes. You paid more so you get first crack at an upgrade being platinum, gold your next, etc.

    Sent from my RCT6873W42 using Tapatalk
     

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