Lita
TUG Member
Finally got an answer from Wyndham non-customer service. That is at the bottom of my reply to the non-customer service person. I copied my answer to the non-customer service person to Franz Hanning, Jan Wigington and John Monaweck. The one to Hanning was returned. If anyone knows the proper email I would appreciate the info. Here is the exchange regarding the guest pass change:
From: Lita Epstein <lita@litaepstein.com>
Date: Tuesday, April 25, 2017 at 4:34 PM
To: "Kochinsky, Shea Lyn" <Shea.Kochinsky@wyn.com>
Cc: <franz.hanning@wyn.com>, <jan.wigington@wyn.com>, <john.monaweck@wyn.com>
Subject: Re: Wyndham Vacation Ownership
This is BULL. You have made me a second-class Platinum member because I don’t have enough multiple owners on my membership.
You’ve changed the provisions of my contract and taken away a significant VIP membership benefit – the benefit for which I built my membership. I will now have to waste at least ½ of my guest passes for family vacations and possible as many as three per vacation per unit. One at the time of booking, one when we finally figure out which of my 35 family members will be able to make time given the dates I’ve booked and possibly a third when someone has to cancel at the last minute because of a last minute work or family commitment and I have to find a replacement.
If you truly have not intended to screw Platinum members who have fewer people on as owners, you should decide what is a standard Platinum membership. For example, suppose you decide that four is the most common number of owners on a Platinum membership. Those of us with less than four should get a designation, such as family vacation pass, that we can use to hold units without wasting a guest pass. So in my case, since it is me with one other co-owner, to even up the benefit I would get two family vacation designations.
Right now with the new rules on 48-hour guest pass requirements, I’m screwed. I have a family of about 35 people. I make plans for a family vacation often about 6 months in advance when I can get enough units in one location at one time. Then I send out notice to family members and see who is interested in coming. Sometimes no one can come, sometimes more than I have rooms for can come. With the new requirements, I have to waste guest passes just to hold the time and find out who is interested. I then put in names when they are final – maybe about a month before the final trip. Often one person can’t make it at the last minute because of a job conflict. Sometimes I’ll cancel – likely wasting two guest passes for nothing and sometimes I can change the reservation. In that case I could end of using three guest passes for one reservation – at booking, at time of vacation commitment and at emergency change date.
What I have been doing is booking the rooms without a guest reservation and then finalizing them after I’ve done upgrades or changes and I’m about 30 days out. Less chance of a change. Right now I only have to use one guest pass for each reservation.
You haven’t even mentioned what will happen if I book a one bedroom 6 months out and am able to upgrade to a two bedroom. If that happens in the current system I would have to waste a second guest certificate to take advantage of the upgrade. I’ve refused upgrades to some family members because I didn’t have a guest pass to waste.
Lita
From: "Kochinsky, Shea Lyn" <Shea.Kochinsky@wyn.com>
Date: Tuesday, April 25, 2017 at 3:50 PM
To: Lita Epstein <lita@litaepstein.com>
Subject: Wyndham Vacation Ownership
Good Afternoon Mrs. Epstein,
Thank you for contacting Wyndham Vacation Ownership. Listening to comments from our owners and guests is an important part of our ability to enhance the service we provide.
We appreciate that Wyndham Vacation Ownership resorts are used as gathering spots for our owner’s families and we want those reunions to continue. While you may not know the names of every family member who will be traveling to your reunion, you can certainly use those who have committed to the date before booking rooms or other owners on your membership who will be attending. Only one name is required per reservation.
Make it a great day,
Ms. Shea-Lyn Kochinsky
Wyndham Vacation Ownership
Owner Care Case Specialist
6277 Sea Harbor Drive
Orlando, FL 32821
Phone ~ 800~251~8736, option 1, option 1
Fax ~ 407~626~6328
shea.kochinsky@wyn.com
From: Lita Epstein <lita@litaepstein.com>
Date: Tuesday, April 25, 2017 at 4:34 PM
To: "Kochinsky, Shea Lyn" <Shea.Kochinsky@wyn.com>
Cc: <franz.hanning@wyn.com>, <jan.wigington@wyn.com>, <john.monaweck@wyn.com>
Subject: Re: Wyndham Vacation Ownership
This is BULL. You have made me a second-class Platinum member because I don’t have enough multiple owners on my membership.
You’ve changed the provisions of my contract and taken away a significant VIP membership benefit – the benefit for which I built my membership. I will now have to waste at least ½ of my guest passes for family vacations and possible as many as three per vacation per unit. One at the time of booking, one when we finally figure out which of my 35 family members will be able to make time given the dates I’ve booked and possibly a third when someone has to cancel at the last minute because of a last minute work or family commitment and I have to find a replacement.
If you truly have not intended to screw Platinum members who have fewer people on as owners, you should decide what is a standard Platinum membership. For example, suppose you decide that four is the most common number of owners on a Platinum membership. Those of us with less than four should get a designation, such as family vacation pass, that we can use to hold units without wasting a guest pass. So in my case, since it is me with one other co-owner, to even up the benefit I would get two family vacation designations.
Right now with the new rules on 48-hour guest pass requirements, I’m screwed. I have a family of about 35 people. I make plans for a family vacation often about 6 months in advance when I can get enough units in one location at one time. Then I send out notice to family members and see who is interested in coming. Sometimes no one can come, sometimes more than I have rooms for can come. With the new requirements, I have to waste guest passes just to hold the time and find out who is interested. I then put in names when they are final – maybe about a month before the final trip. Often one person can’t make it at the last minute because of a job conflict. Sometimes I’ll cancel – likely wasting two guest passes for nothing and sometimes I can change the reservation. In that case I could end of using three guest passes for one reservation – at booking, at time of vacation commitment and at emergency change date.
What I have been doing is booking the rooms without a guest reservation and then finalizing them after I’ve done upgrades or changes and I’m about 30 days out. Less chance of a change. Right now I only have to use one guest pass for each reservation.
You haven’t even mentioned what will happen if I book a one bedroom 6 months out and am able to upgrade to a two bedroom. If that happens in the current system I would have to waste a second guest certificate to take advantage of the upgrade. I’ve refused upgrades to some family members because I didn’t have a guest pass to waste.
Lita
From: "Kochinsky, Shea Lyn" <Shea.Kochinsky@wyn.com>
Date: Tuesday, April 25, 2017 at 3:50 PM
To: Lita Epstein <lita@litaepstein.com>
Subject: Wyndham Vacation Ownership
Good Afternoon Mrs. Epstein,
Thank you for contacting Wyndham Vacation Ownership. Listening to comments from our owners and guests is an important part of our ability to enhance the service we provide.
We appreciate that Wyndham Vacation Ownership resorts are used as gathering spots for our owner’s families and we want those reunions to continue. While you may not know the names of every family member who will be traveling to your reunion, you can certainly use those who have committed to the date before booking rooms or other owners on your membership who will be attending. Only one name is required per reservation.
Make it a great day,
Ms. Shea-Lyn Kochinsky
Wyndham Vacation Ownership
Owner Care Case Specialist
6277 Sea Harbor Drive
Orlando, FL 32821
Phone ~ 800~251~8736, option 1, option 1
Fax ~ 407~626~6328
shea.kochinsky@wyn.com