Currently at Grand Luxxe in Nuevo

[mikenk]

There are a couple of welcome changes for those who frequent this resort:
- There is now a shuttle route that takes you from the Santuario to the Grand Mayan pool area.
- You can now take one shuttle directly to and from GL to taxi stand - no need to walk through Santuario to transfer to another shuttle. I'm not sure whether this also applies to GB, GM, and MP resorts.

I will be attending the update on Thursday; post any questions you have and will try to get answers.

We played the Greg Norman course yesterday; on the 17th hole, Greg himself drives up, introduces himself, and takes pictures with us - no clue why he was there but was fun.

Mike

 

[rpennisi]

Meeting Greg Norman must have been very cool.
Mike, I would like to know if they ever plan to open a walking (other than the beach) route to the Sea Garden from the main complex.
Thanks, Ron

 

[NiteMaire]

The straight shuttle must be a recent development. We were there in Aug and had to do the transfer (except for the time they sensed our urgency to get to our excursion van). Glad to hear. We'll be back in Sep. Can't wait. Loved both golf courses.

Sent from my SAMSUNG-SM-N910A using Tapatalk

 

[PamMo]

...We played the Greg Norman course yesterday; on the 17th hole, Greg himself drives up, introduces himself, and takes pictures with us - no clue why he was there but was fun.

Mike

VERY cool!!!!!! That would be so much fun!

 

[MuranoJo]

Yes, very cool to meet Greg Norman. Wonder if they paid him to go around the course and do a PR run with the golfers. Sure would make it memorable.

Also thanks for the update on the shuttles--glad to hear they're improving movement within the resort.

 

[HudsHut]

https://www.facebook.com/hashtag/sharktakeover?source=feed_text&story_id=1258390927533498

 

[mikenk]

Thanks hudshut for why Greg was there; I do appreciate that he took the time to go visit the folks on the course.

I attended a meeting yesterday organized by Bob & Maryann of Aimfair. A Vidanta executive was there to answer questions. While more of the discussion will be posted on their excellent aimfair website, I did ask the question from Ron as to easy access to the Sea Garden (Ocean Breeze) hotel. His answer was the stock answer of safety and access; he also noted that persistent requests often get results. I will plan on starting a separate thread with that as a request; hopefully, B&MA can also chime in through Aimfair. We do know that Vidanta monitors both websites.

Mike

 

[rpennisi]

Thanks hudshut for why Greg was there; I do appreciate that he took the time to go visit the folks on the course.

I attended a meeting yesterday organized by Bob & Maryann of Aimfair. A Vidanta executive was there to answer questions. While more of the discussion will be posted on their excellent aimfair website, I did ask the question from Ron as to easy access to the Sea Garden (Ocean Breeze) hotel. His answer was the stock answer of safety and access; he also noted that persistent requests often get results. I will plan on starting a separate thread with that as a request; hopefully, B&MA can also chime in through Aimfair. We do know that Vidanta monitors both websites.

Mike

Thanks for the update Mike. Bob and Maryann are good people. I am glad they are aware of this.

 

[pittle]

I was at the meeting yesterday too. I found it interesting that the guy answering questions started off by saying that the 3 biggest complaints were Reservations, Room Assignments, and Exiting the Property (including access to Sea Garden). Someone mentioned that last week the Sea Garden restaurant was having special, but to get there, you had to take a taxi!!!

They are supposedly still working on a new online system.

 

[T-Dot-Traveller]

I was at the meeting yesterday too. I found it interesting that the guy answering questions started off by saying that the 3 biggest complaints were Reservations, Room Assignments, and Exiting the Property - Quote

They are supposedly still working on a new online system.

******
Re : On Line reservation system

I am glad Vidanta is taking the time to get it done correctly OR leave the current call in ( 800 number) system in place.
I have followed the Wyndham TUG forum - and there are a lot of issues with IT programming AND upset owners ( TUG members) .

Vidanta - as all owners know - has many MF variations for the same unit - based on date of purchase and contract addendum .
add on MF payment on use and the ability of owners to stay at a lower level brand and unit size for a different cost . The IT issues in programming all of this could be complicated .

I was told that there is a "team / group " in reservations whose job is to make sure it all matches up . ( I assume they do it - " the old school " way )

I also think a " call to a person " system allows Vidanta reservations staff to suggest alternatives that keep owners happy and " fill beds"
at all locations . (Hypothetical) example - MP in NV and RM is full for xx week in Feb. - so the call center employee suggests
Acapulco and (after checking with a supervisor ) an " upgrade " for the same MF to Grand Mayan unit because the owner is saying how much they want to be near the beach .

I find Vidanta reservations staff really helpful and wonderful Ambassadors of the company .

.

 

[pittle]

Vidanta - as all owners know - has many MF variations for the same unit - based on date of purchase and contract addendum .
add on MF payment on use and the ability of owners to stay at a lower level brand and unit size for a different cost . The IT issues in programming all of this could be complicated .

I was told that there is a "team / group " in reservations whose job is to make sure it all matches up . ( I assume they do it - " the old school " way )


Gosh - you could have been there! That is almost exactly what he said!!! ( I could not figure out the Quote deal on this new site, so just did copy & paste and changed the color. )

Now I see that I could have just hit Reply.

 

[Zib]

I'm really encouraged by these posts about getting to and from The Sea Garden and out of resort itself. Feel trapped in there even tho we love it at the Grand Mayan. On our last visit to our Grand Mayan, there was NO shuttle service to the Grand Mayan. We are elderly and couldn't do all that walking! Wondered what's going on? We thought maybe we'd just have to book the Sea Garden from now on for the ease of getting around but now maybe there is hope for change?

 

[pittle]

I'm really encouraged by these posts about getting to and from The Sea Garden and out of resort itself. Feel trapped in there even tho we love it at the Grand Mayan. On our last visit to our Grand Mayan, there was NO shuttle service to the Grand Mayan. We are elderly and couldn't do all that walking! Wondered what's going on? We thought maybe we'd just have to book the Sea Garden from now on for the ease of getting around but now maybe there is hope for change?

We are currently in PV and will be moving over to the Grand Mayan Saturday. We do not plan to take the update, but will be able to let you know the shuttle situation there now. When we went to the GL meeting last week, on our way to the taxi stand some people hopped on and wanted to go to the GM. They had gotten on the wrong shuttle, but were able to get on the correct one at the taxi stand. On the shuttle Map, there was one GM stop. I do not know which building has the loading area.

 

[mikenk]

We are currently in PV and will be moving over to the Grand Mayan Saturday. We do not plan to take the update, but will be able to let you know the shuttle situation there now. When we went to the GL meeting last week, on our way to the taxi stand some people hopped on and wanted to go to the GM. They had gotten on the wrong shuttle, but were able to get on the correct one at the taxi stand. On the shuttle Map, there was one GM stop. I do not know which building has the loading area.

Happy Thanksgiving and "GO COWBOYS"

From the GL, we could take a shuttle straight to the Grand Mayan. They have built a new shuttle stand on the back of the Grand Mayan along the path that goes behind the building (by the Brio spa and Tramonto); it is a quite easy walk down to the bridge to the lazy river and Samba - actually easier than the previous drop off that forced you to weave through the GM lobby.

Have a great time Phyllis; it was great to see you and Mike again.

Mike

 

[dice934]

I will be there for two weeks starting Dec 2, week one at the GM and Week two at the Grand Luxxe ......looking for any tips, never been here before. Shuttle map, where can one get such a thing?

Getting to Walmart, can you take public transportation? Then Taxi back. Anyone else going to be there at the same time.

 

[NiteMaire]

Getting to Walmart, can you take public transportation? Then Taxi back. Anyone else going to be there at the same time.

We take a taxi to/from...

 

[sunshine3330]

We were at are the GM in October. At that time guests had to walk from the Santuario to the GM. (A shuttle from the drop off area would take you to the Santuaio and then guests had to walk to the GM.) The front entrance to the GM for checking in is now blocked. Knowing this, I requested a golf cart to take me directly to the GM because I can not walk long distances. I requested the golf cart anytime I had to go to La Plaza, other areas on the compound or the taxi area as I have done in past years. The first building does have a corciege lobby and shuttle service area, the other GM buildings do not.

 

[T-Dot-Traveller]

******
Re : On Line reservation system

I am glad Vidanta is taking the time to get it done correctly OR leave the current call in ( 800 number) system in place.
I have followed the Wyndham TUG forum - and there are a lot of issues with IT programming AND upset owners ( TUG members) .

Vidanta - as all owners know - has many MF variations for the same unit - based on date of purchase and contract addendum .
add on MF payment on use and the ability of owners to stay at a lower level brand and unit size for a different cost . The IT issues in programming all of this could be complicated .

I was told that there is a "team / group " in reservations whose job is to make sure it all matches up . ( I assume they do it - " the old school " way )

I also think a " call to a person " system allows Vidanta reservations staff to suggest alternatives that keep owners happy and " fill beds"
at all locations . (Hypothetical) example - MP in NV and RM is full for xx week in Feb. - so the call center employee suggests
Acapulco and (after checking with a supervisor ) an " upgrade " for the same MF to Grand Mayan unit because the owner is saying how much they want to be near the beach .

I find Vidanta reservations staff really helpful and wonderful Ambassadors of the company .

.[/QUOTE

*************

I am bumping this thread from fall .2016 . ( May 22 , 2017 )

If any Vidanta owners are reading the Wyndham Forum / TUG threads started recently & this past weekend about IT issues on Wyndham's new reservation
system - you will likely be happy to keep calling Vidanta's excellent professionally staffed call centre in Nuevo Vallarta MX .

 

[levatino]

oops. Deleted...

 

[seagila]

Will be staying at Grand Luxxe NV on an exchange.

Does the resort have a courtesy lounge for guests to use, if our flight isn't until later in the afternoon and we need to check out of our room?

 

[T-Dot-Traveller]

Hey Mike. I am here now. In Punta. Where are you and perhaps we can grab a drink and share stories.

Levvatino - Sorry about the confusion - I bump this thread that Mike started Nov 2016 (& the bump does not show unless you open my quote. )

I bumped due to the good information contained in the thread - AND - the reservation system comparison to the current Wyndham & RCI
reservation / website issues - ( spring / May 2017 ).

 

[T-Dot-Traveller]

Will be staying at Grand Luxxe NV on an exchange.

Does the resort have a courtesy lounge for guests to use, if our flight isn't until later in the afternoon and we need to check out of our room?

I believe Vidanta's check out ( of suite ) time is always 10 am .

Mayan Palace PV - Marina has let us leave luggage with bellboys while we used the pool and ate lunch
(charged to a credit card ) & then let us use a courtesy room to shower & change . MP- PV is a smaller location and so I am not sure how the Grand Luxe NV handles this .
I am sure there is a system to accommodate you & perhaps a recent GL visitor can give specifics .

It is less than about 20 minutes to the airport from the taxi location .

 

[dmurray007]

I believe Vidanta's check out ( of suite ) time is always 10 am .

Mayan Palace PV - Marina has let us leave luggage with bellboys while we used the pool and ate lunch
(charged to a credit card ) & then let us use a courtesy room to shower & change . MP- PV is a smaller location and so I am not sure how the Grand Luxe NV handles this .
I am sure there is a system to accommodate you & perhaps a recent GL visitor can give specifics .

It is less than about 20 minutes to the airport from the taxi location .

 

[dmurray007]

Check with front desk, they can advise, basically did the same as T-Dot in march at Mayan Palace NV in March checked out , had bellboys take care of luggage, used breakfest vochuries for late buffet breakfest, and spent time at pool until 4:00 P.M. changed and retieve luggage at Taxi area, did a minor repack before getting taxi to airport.

 

[CCR]

We are here now and shuttle took us directly from Tower 4 of Grand Luxxe to taxi site yesterday. It was about $5 to get to Vallarta Adventures for the Dolphine Swim (I won an excursion playing bingo). I hear it is $15-$20 taxi ride to Puerto Vallarta.

Yesterday at the Santuario I noticed people in line for shuttle to Grand Mayan.

I plan to try out the shuttle to their pool today or tomorrow as my daughter wants to try the wave pool and lazy river.

This place is awesome and I'm glad I traded in before the fee changed. With the $75 resort fee I'm getting very fast internet all over the resort.

I think the only way to access a public bus is walk to Sea Garden on beach and through their lobby. Anyone have a better idea on getting to public buses or is taxi best? Also where is the Sea Garden? Closer to Grand Luxxe on beach or the Grand Mayan?