cancel and rebook

[Sandi Bo]

When did the owner website become available?

I've been doing this for about 5 years now and it was available then.

But my guess is not much longer than that. Dad would call right when the lines opened up (6AM ET for someone in their 80's is EARLY) and hold for an hour or two. Inventory didn't show up until morning (at least that is what they thought).

Times have changed, that's for sure!

 

[buckor]

I did a cancel/rebook a few weeks ago and it took about 2 minutes for it to show up...however, when I went to do the upgrade, the system said the upgrade was no longer available.

So, I sat for about 4 more minutes and my room came back again...i was able to do the upgrade no problem.

So, it was like the system meant to hold my cancel for 6 minutes, but is showed up after 2...when I tried to do the upgrade it disappeared for another 4 minutes, even though I could initially see it...weird, i though. If someone else had tried to grab it it would have been out of the system for at least 15 minutes while on "hold".

Fyi, this was a 2 BR Presidential Reserve I had booked for our family...a studio came available for the same time so I cancelled the presidential and rebooked it through the studio that was available (I wasn't holding onto the studio, too).

Maybe Wyndham is trying to work out the kinks on a staggered availability for cancelled rooms...

Sent from my SAMSUNG-SM-J320AZ using Tapatalk

 

[chapjim]

I did a cancel/rebook a few weeks ago and it took about 2 minutes for it to show up...however, when I went to do the upgrade, the system said the upgrade was no longer available.

So, I sat for about 4 more minutes and my room came back again...i was able to do the upgrade no problem.

So, it was like the system meant to hold my cancel for 6 minutes, but is showed up after 2...when I tried to do the upgrade it disappeared for another 4 minutes, even though I could initially see it...weird, i though. If someone else had tried to grab it it would have been out of the system for at least 15 minutes while on "hold".

Fyi, this was a 2 BR Presidential Reserve I had booked for our family...a studio came available for the same time so I cancelled the presidential and rebooked it through the studio that was available (I wasn't holding onto the studio, too).

Maybe Wyndham is trying to work out the kinks on a staggered availability for cancelled rooms...

Sent from my SAMSUNG-SM-J320AZ using Tapatalk

I've had the same thing happen several times. When you cancel, it's a good idea to note the time you did it. It may come back after fifteen minutes.

 

[Sandy VDH]

I was playing with cancel and rebook last night, and things were coming back really quickly, like under a minute.

I had a smaller unit already booked at the discount, I had a 4 BR that I had picked up earlier in the day also at a discount. Once I grabbed the smaller unit, I opened up a second screen, canceled the 4 BR in that second screen, popped back to the first confirmation screen and selected the 'search for upgrade' link that was available next to my new smaller room booking. It took 3 attempts to click that link and then close the upgrade window stating no upgrades available, but on the 4th attempt the upgrade was available.

I find that this method of cancel and rebook is faster than a whole new search, as you never get the reCAPTHCA functionally pop up when you do a 'search for upgrade' as opposed to doing a full search, which the reCAPTHCA functionality does pop up.

I figure that could not have taken a whole minute to do that, so it came back real quick for me last night.

Either I got lucky and caught a 4 BR Presidential that was cancelled, or I stole someone else's attempt at cancel and rebook. Sorry if it was a TUGger.

 

[Sandy VDH]

OK, extra observation. Sunday when no Wyndham employees are around, and not scheduled sweep and pillage runs are happening on the computer, cancellation come back quick and easy.

Today, Monday, cancellations do not come back at all. In fact every single 2 night stay or longer disappear at about exactly the same time. This is just now in the 60 day window where Wyndham can grab everything it wants and I am looking at Bonnet Creek inventory.

I will try again some weekend and see if similar patterns happen.

 

[jhoug]

Ditto to Sandy VDH. Lost a Bonnet Creek week today.

 

[jhoug]

Lots of Bonnet Creek weeks available in Dec on Extra Holidays though....

 

[Dill]

Just did a cancel/rebook and it took 30 seconds to come back. never seen that before

 

[Sandy VDH]

Lots of Bonnet Creek weeks available in Dec on Extra Holidays though....

....and Bonnet Creek stays within the 60 day mark disappear in seconds.

 

[NHTraveler]

....and Bonnet Creek stays within the 60 day mark disappear in seconds.

Two weeks ago, I cancelled a 4 Bdrm Pres 45 days out and was able to get it back no problem.

 

[Sandi Bo]

....and Bonnet Creek stays within the 60 day mark disappear in seconds.

If you see them at all I do not believe Wyndham is taking them back. If Wyndham is taking them back, we never see them come back into inventory at all.

I've been seeing it take about 20 seconds for reservations to come back. And they are gone again in seconds. Someone likely is grabbing it that fast.

I think the reCaptcha has done well to get rid of the bots. If they consistently get grabbed up so fast you can't grab them back, it is possibly bots, but I have not suspected bots for awhile.

I think you're cancelled stuff is coming back into inventory and being very quickly snatched up. It's a very popular time to go to Bonnet Creek and we're hitting the end of the year (people have points to use).

Maybe someone knows something different or has a different opinion?