cancel and rebook

[bobdaz]

does anyone know how fast the reservation come back now

 

[Jan M.]

Do you mean when you cancel a reservation? It takes about 3-4 minutes now. It used to be 2 minutes but is taking longer now. And sometimes they don't come back at all.

 

[Sandi Bo]

If at all possible have a VC do it for you. For them it's about 20 seconds. That means it's sitting available to VC's all that time (3 - 5 minutes) you are waiting for it to come back on the owner website.

If you don't want a VC to do it, do it when the call center is closed.

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[Jan M.]

If at all possible have a VC do it for you. For them it's about 20 seconds. That means it's sitting available to VC's all that time (3 - 5 minutes) you are waiting for it to come back on the owner website.

If you don't want a VC to do it, do it when the call center is closed.

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The call center employees are no longer permitted to cancel a reservation for you and rebook it.

 

[Sandi Bo]

Wow. When did that happen? I've had one VC that wouldn't do it. Otherwise they've always been very helpful.

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[Jan M.]

Wow. When did that happen? I've had one VC that wouldn't do it. Otherwise they've always been very helpful.

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Summer of 2015 maybe? If any are still doing it, they aren't supposed to be helping with the cancel and rebook.

 

[Don40]

A VC just did a cancel rebook yesterday for me, and even asked after if I would like to do another one an one of my confirmed vacation. They say that I had a 1BR and a 2BR at the same resort and timeframe, cancel rebook 1br and upgraded all in one easy process.

I have had VC suggest this is not a good time to attempt the cancel rebook, but would try if you forced the issue. I think they don't want to disappoint you if the reservation gets lost. Sure people get very upset if their vacation gets picked off.

Just my experience recently.

 

[Jan M.]

I'm starting to think I'm receiving special treatment and not in a good way!

Is anyone else a presidential reserve owner and able to get the VC's to do the cancel and rebook for them?

 

[Sandi Bo]

I'm starting to think I'm receiving special treatment and not in a good way!

Is anyone else a presidential reserve owner and able to get the VC's to do the cancel and rebook for them?

Maybe you should call the VIP Platinum line instead of the PR line? I have run into one VC that says it's collusion and won't help me. I don't want to work with him anyways. Most are more than helpful (and, yes, may suggest calling back at a slower time). But overall very good to work with.

 

[gottashiner]

I've had Wyn agents help me last week do cancel/rebooks. I have never had 1 that wouldn't help me. Only change I've noticed is they now put me on hold instead of staying on the line. The 1 last week did say they had received a memo that Wyn was going to stop it soon and that any cancelled reservation would not come back into the system for 24 hours. As long as it is not available for anyone, I don't think that is terrible. I can't believe the system is sophisticated enough to block the owner account that cancelled it but let any other owner pick it up. Watch, that will be the one thing that the computer system does correctly!

 

[ilya]

How can they do that. That is the biggest sales pitch. They will not be able to get anyone to buy developer points. How many times has someone tried to cancel/rebook and the unit did not come back?

 

[ronparise]

I have always known that the cancel/rebook/upgrade thing is something that Wyndham would address sooner or later. I am now convinced it will be sooner

 

[Sandi Bo]

When I started doing this I couldn't believe not only that we could cancel and rebook an existing reservation, but also that the VC's were more than happy to assist.

That said, I'm 2nd generation Wyndham. My father NEVER cancelled and rebooked a reservation. Nor did he ever even try to upgrade. Whatever was there at the time of booking is what he took. If something wasn't available for when he wanted, he'd adjust his vacation times.

He was convinced that cancelled points were dirty and that you should immediately slap on a GC at the time of booking.

Those are the type of VIP platimum owners Wyndham (and their sales team) like. And most likely becoming less and less typical.

Ah, the age of the internet.

 

[rubbub]

How can they do that. That is the biggest sales pitch. They will not be able to get anyone to buy developer points. How many times has someone tried to cancel/rebook and the unit did not come back?

Given their sales tactics, no reason why Wyndham won't continue to tout this as a major VIP benefit. After all, it may theoretically still be possible, even if it may become supremely difficult to near impossible practically speaking.

 

[Sandi Bo]

Given their sales tactics, no reason why Wyndham won't continue to tout this as a major VIP benefit. After all, it may theoretically still be possible, even if it may become supremely difficult to near impossible practically speaking.

Yup. Today they might forget to tell you that you risk losing the reservation.

 

[wjappraise]

What is the approximate time between cancel and room showing back in inventory? It used to be a couple minutes. But last night one was 30 minutes. What are others finding? Thanks.


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[Wolf&Sprite]

I did it a couple of weeks ago for three Thanksgiving reservations for family. It was a Saturday night and every time it was 5 minutes. It had been a couple of months since I had done it before and it was more in line with two minutes then.

 

[Sandi Bo]

Recently I have been seeing things coming back in less than 20 seconds. I have picked things up faster than a VC can (been on the phone and could see something before they could).

 

[dagger1]

I apologize in advance before asking a question that has probably been addressed in previous posts... Is cancel and rebook a strategy good for everyone, or just those with the various VIP privileges? I understand how it can work for VIP's, using less points and/or upgraded condo sizes; I'm not clear on how or even if it helps a non VIP like myself... Thanks for bearing with me on this one... (Actually, on all my previous posts as well!!!)

 

[scootr5]

I've read others say it's varying quite a bit. It would not surprise me to see Wyndham implement a randomization time or even go back to having them not show up until the next day.

 

[ronparise]

I apologize in advance before asking a question that has probably been addressed in previous posts... Is cancel and rebook a strategy good for everyone, or just those with the various VIP privileges? I understand how it can work for VIP's, using less points and/or upgraded condo sizes; I'm not clear on how or even if it helps a non VIP like myself... Thanks for bearing with me on this one... (Actually, on all my previous posts as well!!!)

The point of doing this is to capture the VIP discount. So it wouldn't help a non VIP

 

[wjappraise]

I apologize in advance before asking a question that has probably been addressed in previous posts... Is cancel and rebook a strategy good for everyone, or just those with the various VIP privileges? I understand how it can work for VIP's, using less points and/or upgraded condo sizes; I'm not clear on how or even if it helps a non VIP like myself... Thanks for bearing with me on this one... (Actually, on all my previous posts as well!!!)

I believe it only is a good strategy for VIP owners as it applies the booking discount allowed within the 60 day window. And this discount only is provided to VIP accounts. If some resort specific discounts are noted on the website front page, then cancel and rebook would be a valid strategy for non-VIPs.



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[dagger1]

Thank you both for clarifying! So much to take in!!

 

[chapjim]

When I started doing this I couldn't believe not only that we could cancel and rebook an existing reservation, but also that the VC's were more than happy to assist.

That said, I'm 2nd generation Wyndham. My father NEVER cancelled and rebooked a reservation. Nor did he ever even try to upgrade. Whatever was there at the time of booking is what he took. If something wasn't available for when he wanted, he'd adjust his vacation times.

He was convinced that cancelled points were dirty and that you should immediately slap on a GC at the time of booking.

Those are the type of VIP platimum owners Wyndham (and their sales team) like. And most likely becoming less and less typical.

Ah, the age of the internet.

Of course, up until a few years ago, canceled reservations didn't show in inventory until the next morning. Cancel-rebook was a much higher risk proposition then.

 

[am1]

Of course, up until a few years ago, canceled reservations didn't show in inventory until the next morning. Cancel-rebook was a much higher risk proposition then.

I never found that to be the case. It was a different world. It would allow me to check the computer in the morning and cancel reservations at night. It could also be used to free up points for the day.