happyhopian
Guest
- Joined
- Jan 29, 2013
- Messages
- 370
- Reaction score
- 174
- Points
- 203
I spoke with Owner care this morning about something and it came up about point usage from which contract. In the past I could tell them which contract to take points from or call back after a booking and have them take points. That is no longer allowed. This will create huge problems. For example I have ARP at BC but if they take points from that contract for a 10 month booking at another resort I won't have the points in there for an ARP. OC agent acknowledge that this was a problem they have run into and they have made exceptions for people but here is the other issue. It is based on expiration (soonest expiration used first) which means that it never draws from credit pool unless all other points are used up. So once again, I can't preserve ARP by using 'other' contracts or credit pool because they system is going to take in order of expiration and in most all cases any contract year showing will be less than the expiration of credit pool.
She said this was implemented earlier this year and while she gave me an 'exception on an ARP booking I think this is going to be a problem.
Has anyone else run into this?
She said this was implemented earlier this year and while she gave me an 'exception on an ARP booking I think this is going to be a problem.
Has anyone else run into this?