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[ 2013 ] Beware of Leisure Getaways/Carl Rash!

Discussion in 'Buying, Selling, Renting' started by jumpercat, Apr 7, 2013.

  1. jumpercat

    jumpercat TUG Member

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    I originally said PJ and Carl were great to work with back in November. I take it back.
    It will be 7 months in 3 days since the purchase of my Hyatt timeshare from Leisure Getaways/Carl Rash. No one should have to go thru what I have been going thru with this company. I have been lied to numerous times. Calls are not returned when promised. And, this property is still not closed. Do yourself a favor and stay clear of this team.
     
  2. LGICustomerCare

    LGICustomerCare Guest

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    We are truly sorry that you are not completely satisfied in your dealings with our company. We do care, and we are going to do what we can to make this right. We help thousands of owners with their vacation ownership needs every year, ensuring we have handled things to the best of our capabilities each and every time is of utmost importance. Don't hesitate to contact us at [deleted], we would love the opportunity to find a mutual and agreeable solution.

    Best Regards,
    LGI Customer Care
     
    Last edited by a moderator: Apr 25, 2014
  3. TheTimeTraveler

    TheTimeTraveler TUG Member

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    It appears that they want to work something out for you. Have you asked them for a full refund (and cancel the purchase) ?



    .
     
  4. hrmoreau

    hrmoreau Guest

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    Leisure Getaways/Carl Rash

    I am having the same problems with Carl Rash and Leisure Getaways.

    I purchased and paid in full for a Worldmark timeshare over 3 months ago and they have still not ordered the Worldmark transfer documents. It's been very frustrating. Carl's boss told me they would refund my money if the membership wasn't closed in 90 days and they never returned my funds.

    Avoid this company!
     
  5. kwindham

    kwindham TUG Member

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    Oh gosh, I recently purchased from them. I hope I don't have the same problems as stated above. Thanks for the heads up, now I know to keep on top of the transfer as much as I can.
     
  6. 1965

    1965 TUG Member

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    I am having the same problems with Carl Rash. He keeps your $ and keeps promising that he will continue the Timeshare closing process but months later no timeshare closing has occured.
     
  7. frank808

    frank808 TUG Member

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    I have been waiting 7+ months on a transfer of a unit from carl and leisuretime. They were sure fast to make sure I paid them. Then I got the stonewall and have been waiting ever since for the deed to be transferred. The first excuse was the guy working on my transfer no longer works there. That was the truth as he is no longer there. The problem is no one cares if it gets done. They only care until they are paid then it's whatever. Anyone else waiting for these guys?
     
  8. LGICustomerCare

    LGICustomerCare Guest

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    We are truly sorry that you are not completely satisfied in your dealings with our company. We do care, and we are going to do what we can to make this right. We help thousands of owners with their vacation ownership needs every year, ensuring we have handled things to the best of our capabilities each and every time is of utmost importance. Don't hesitate to contact us at [deleted], we would love the opportunity to find a mutual and agreeable solution.

    Best Regards,
    LGI Customer Care
     
    Last edited by a moderator: Apr 25, 2014
  9. LGICustomerCare

    LGICustomerCare Guest

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    We are truly sorry that you are not completely satisfied in your dealings with our company. We do care, and we are going to do what we can to make this right. We help thousands of owners with their vacation ownership needs every year, ensuring we have handled things to the best of our capabilities each and every time is of utmost importance. Don't hesitate to contact us at [deleted], we would love the opportunity to find a mutual and agreeable solution.

    Best Regards,
    LGI Customer Care
     
    Last edited by a moderator: Apr 25, 2014
  10. presley

    presley TUG Review Crew: Expert TUG Member

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    Copy and paste?
     
  11. cyseitz

    cyseitz TUG Member

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    Seems insincere :eek:
     
  12. RX8

    RX8 TUG Member

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    The "responses" from this company have done them more harm then good, IMHO. The same canned replies only verifies the frustrations each of the posters have wrote about.

    Edited to add: six of the seven posts by LGI are the same canned "sorry" responses. There must be a real person behind there somewhere based on the one unique post.
     
    Last edited: Aug 8, 2013
  13. dannybaker

    dannybaker TUG Member

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    I think the changed their name.

    I had a issue with them when attempting to purchase a Welk week. They did not have a copy of the estoppel. Welk is a really strange resort to buy and you need to be careful of which unit you buy. Long story short the unit advertised was not the one they were selling. I really don't fault them as much as Welks crazy system. They made the correct changes on ebay on the unit, no money was sent so the transaction was canceled. They have closed lots of deals however as we all know here on tug each timeshare developer goes by a separate set of rules. No excuse for seven months, however I have seen longer in Hawaii.
     
  14. kwindham

    kwindham TUG Member

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    Im still waiting on mine to transfer. I have bought 4 others after this one and all are already in my account. This is crazy.
     
  15. nazclk

    nazclk TUG Member

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    Waiting

    I too am still waiting on a Mexican unit, since April. Don't know how much longer I will wait before turning it over to my lawyer.
     
  16. uscav8r

    uscav8r TUG Review Crew: Expert TUG Member

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    Since which April? 2012 or 2013? If 2013, it might be a bit early to go "commando." I'd try to find out what transfer agent is handling the transaction. Between the two entities, you can put some subtle (and not so subtle) pressure on them short of engaging a lawyer (Better Business Bureau, review here on TUG, etc.). If that doesn't get any traction, then by all means go the legal route.

    I have been waiting on a transfer since March. It seems the transfer agent used by LGI will just sit on paperwork for WEEKS instead of sending things on within a couple days of receiving them.

    There should be no excuse for continued delays. LGI blames the transfer agent... then DON'T USE THAT TRANSFER AGENT AGAIN!

    What is the saying? You can judge a person (or entity in this case) by the company they keep? hmmmm....
     
  17. hrmoreau

    hrmoreau Guest

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    I was told by Carl Rash that on their listings they say it will take 90-120 + days. So even it the transfer takes 10 years they disclosed the "+" in their listing which in their minds makes the time table not relevant.
     
  18. benyu2010

    benyu2010 TUG Member

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    is your mexican unit worth the consultation fee? Just tell them get the job done...
     
  19. frank808

    frank808 TUG Member

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    [Duplicate post deleted - please keep all info. in your other thread for continuity. - Thanks, DeniseM]
     
    Last edited by a moderator: Dec 12, 2013
  20. tsanny

    tsanny Guest

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    Never had a problem with Leisure Getaways

    Personally, I have never had a problem with Leisure Getaways. They have been helpful to me since day one, I had extremely high maintenance fees with Wydham and it was beginning to get overwhelming financially. Leisure Getaways helped me find a program that allowed me to travel for less money and plus they transferred my Wyndham property out of my name! I guess some people have had bad experiences with them but I am not one of them. Their service is always good and I have referred others to them and all have had similar feelings. I don't know where all of these posts are stemming from.

    [SHILL]
     
    Last edited by a moderator: Apr 25, 2014
  21. DeniseM

    DeniseM Moderator

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    tsanny - Since you are responding to a thread that is a full YEAR OLD, and you are posting from the same location where this company is located, common sense tells me that you are AFFILIATED with them, and you are just here to promote your own product.... Good luck with that! :wave:
     
  22. thheath

    thheath TUG Member

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    Your first post, what a surprise, LOL.
     
  23. hrmoreau

    hrmoreau Guest

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    This is what the BBB says..

    About Leisure Getaways:

    40 complaints closed with BBB in last 3 years | 20 closed in last 12 months
    Complaint Type Total Closed Complaints
    Advertising/Sales Issues 13
    Billing/Collection Issues 2
    Delivery Issues 4
    Guarantee/Warranty Issues 1
    Problems with Product/Service 20
    Total Closed Complaints 40

    Additional Complaint Information

    Since January 2013, the BBB Houston has received several complaints that exhibit the following pattern.

    Consumer complaints, have alleged Leisure Getaways & Travel is auctioning timeshares through an online site. Once the consumer wins the bid, they pay for the timeshare online with their credit card; however there can be up to a seven month delay in getting the timeshare transferred to their name. When consumers try to request a refund, the company is not returning phone messages or replying to emails.

    Additionally, consumers have also stated that Leisure Gateways & Leisure practices high pressured selling techniques additionally after purchasing the timeshare; the consumer is rushed through the contract process without being allowed to review it first.

    Please understand that this company is not an accredited member or registered with the BBB. However, the BBB processes complaints for both credited and non accredited businesses. Complaints are reported once they have closed and will remain on the company’s report for 36 months.
     
  24. rickandcindy23

    rickandcindy23 TUG Review Crew: Expert TUG Member

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    Lies, lies, lies. This company is really awful. They took money from a friend of mine to get rid of his timeshares. He still has the timeshares and is out $20K.

    Don't lie to those of us who know better. You are targeting older folks. My friend turned you into the Attorney General in Florida.
     
  25. theo

    theo TUG Review Crew: Veteran TUG Member

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    So long, adios, farewell, adieu...

    Ouch! Methinks you've just been "outed" there, "tsanny". Leisure Getaways indeed (company name has been deliberately added to this post just so that the "outing" of this shill will pop up in any searches by the innocent or unwary).

    If it's any consolation to you, you are neither the first nor the last brave and intrepid shill to be promptly discovered by Denise's computer sleuthing skills to actually be posting from within the walls of the very same business whose praises you are (...not very convincingly) singing. Nice try, but no cigar. See you later (...but likely not, actually).

    Frankly, this is probably the wrong crowd for your lame song and dance routine anyhow. You might want to instead try performing it before a less informed and / or more naive audience. :rolleyes:
     
    Last edited: Apr 27, 2014

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