JimMIA
TUG Member
- Joined
- Jul 15, 2010
- Messages
- 955
- Reaction score
- 10
- Points
- 128
This has been an adventure, but we finally have success and I want to share how we did it.
Our Wyndham holdings are held in a family trust, so that complicated the registration process. In addition, the Wyndham IT folks writing the code apparently don't speak "trust," so they don't understand how trusts should be registered, what terms like "trustee," or "Co-trustee" mean, etc.
Long story short -- from the inception of the new website until this morning, we have had zero access to our account online. Our only option was to call the reservations number, wait on hold for a very long time, and then speak to a person who could do nothing to help us. After trying that a number of times, and doing a nasty feedback on the website itself, I finally decided to take "other measures."
I filed a formal complaint with the Florida Department of Business and Professional Regulation Timeshare Division. I filled out their form and mailed it last week, sending Wyndham Legal a copy at the Orlando address.
Yesterday I received an email from the DBPR investigator assigned to our case, asking me to call her because she needed additional information. I called and explained the situation to her.
She explained to me that technically they really didn't have jurisdiction because a) our home resort is in TN, and b) the issue is an administrative issue within Wyndham itself, not a consumer issue.
BUT...she said she would place a "courtesy call" to Wyndham in the hopes of getting a positive response. That was about 4 PM yesterday.
(If you have ever dealt with law enforcement (I'm retired LE) or regulatory agencies, you know that there is nothing courteous about that kind of call. The calls usually start with, "We don't want to make this an 'official matter," but..." "Courtesy calls" are very effective.)
This morning at 8:30 AM, I received a call from a very nice Wyndham employee in Springfield, MO. It took almost an hour, but he eventually walked me through the convoluted gymnasitcs of accommodating the legal terminology of our trust to Wyndham's messed-up coding.
And we are now live online!
Now, to unload this damn thing!
Our Wyndham holdings are held in a family trust, so that complicated the registration process. In addition, the Wyndham IT folks writing the code apparently don't speak "trust," so they don't understand how trusts should be registered, what terms like "trustee," or "Co-trustee" mean, etc.
Long story short -- from the inception of the new website until this morning, we have had zero access to our account online. Our only option was to call the reservations number, wait on hold for a very long time, and then speak to a person who could do nothing to help us. After trying that a number of times, and doing a nasty feedback on the website itself, I finally decided to take "other measures."
I filed a formal complaint with the Florida Department of Business and Professional Regulation Timeshare Division. I filled out their form and mailed it last week, sending Wyndham Legal a copy at the Orlando address.
Yesterday I received an email from the DBPR investigator assigned to our case, asking me to call her because she needed additional information. I called and explained the situation to her.
She explained to me that technically they really didn't have jurisdiction because a) our home resort is in TN, and b) the issue is an administrative issue within Wyndham itself, not a consumer issue.
BUT...she said she would place a "courtesy call" to Wyndham in the hopes of getting a positive response. That was about 4 PM yesterday.
(If you have ever dealt with law enforcement (I'm retired LE) or regulatory agencies, you know that there is nothing courteous about that kind of call. The calls usually start with, "We don't want to make this an 'official matter," but..." "Courtesy calls" are very effective.)
This morning at 8:30 AM, I received a call from a very nice Wyndham employee in Springfield, MO. It took almost an hour, but he eventually walked me through the convoluted gymnasitcs of accommodating the legal terminology of our trust to Wyndham's messed-up coding.
And we are now live online!
Now, to unload this damn thing!