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Anyone know the definition of "Upgrade"

drpeppertoo

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I requested an automatic upgrade at the Wyndham New York City resort. When the unit was not upgraded as expected, I called the VC to ask why. Apparently since I had a "Hotel Room" booked it cannot be upgraded to a "Studio" since that is not considered an upgrade. The next step in the upgrade feature is from a Hotel Room to 1 Bedroom. So I assume that 1 Bedroom to 1 Bedroom Deluxe is also not considered an upgrade?

Does anyone know the "fine print" about the definition of an upgrade?
 

tschwa2

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An upgrade based on size is not a published definition and you might get a different answer depending on the VC you ask. The most often given answer seems to be an upgrade needs to have additional beds or capacity or an increase in the actual bedrooms. So a 0 bedroom hotel room to a 0 bed studio would not qualify for an upgrade in either case.

A unit with a higher point requirement is not automatically considered an upgrade unless it qualifies under their unpublished definition of size.

Whether that is just current programming or that is the ultimate intention who knows. Another in any case is that if you can't do it at home, calling a VC won't help to bi-pass any of the programming. You might find a VC who will admit something is an actual error in which case they might open a ticket for you or they will insist the error is the correct way and there is nothing they can do.
 

Sandy VDH

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It is safe to assume that rules or coding or both changed on new website. I wish that Wyndham would communicate new rules or fix coding problems (along with the thousands of other things that don't work right.
 

chapjim

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I'm not sure we really know yet.

The consensus is pretty much that in Post #2. It has to be a larger unit. It does not appear to be points-based. So, for example, a 1BR Deluxe will not upgrade to a 1BR Presidential (same size but more points). A 1BR Presidential will upgrade (we think) to a 2BR Deluxe (larger unit, same number of points).

I don't think we have consistent answers on skipping a unit size. For sure, you can't skip from a 1BR to a 3BR if there is a 2BR unit available.

What is not certain is whether you can skip from a 1BR to a 3BR when there are no 2BR units of any kind available. Also unclear is upgrades having to do only with view (ocean view to oceanfront) or location (lower level to upper level) or both. I think there have been reports both ways -- possible and not possible -- so we don't know what is right and what was an anomaly.

The other thing is we all pretty much agree that the auto-upgrades feature is not working. Again, there may have been some anomalies. The only upgrades that seem to be fairly consistently available are instant upgrades -- those available at an initial booking.

But, I could be wrong!!
 

cyseitz

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Anybody hear when the upgrade feature is supposed to be working? Maybe it will be working before the big meeting next week at Bonnet Creek.
 

Sandi Bo

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I'm not sure we really know yet.

The consensus is pretty much that in Post #2. It has to be a larger unit. It does not appear to be points-based. So, for example, a 1BR Deluxe will not upgrade to a 1BR Presidential (same size but more points). A 1BR Presidential will upgrade (we think) to a 2BR Deluxe (larger unit, same number of points).

I don't think we have consistent answers on skipping a unit size. For sure, you can't skip from a 1BR to a 3BR if there is a 2BR unit available.

What is not certain is whether you can skip from a 1BR to a 3BR when there are no 2BR units of any kind available. Also unclear is upgrades having to do only with view (ocean view to oceanfront) or location (lower level to upper level) or both. I think there have been reports both ways -- possible and not possible -- so we don't know what is right and what was an anomaly.

The other thing is we all pretty much agree that the auto-upgrades feature is not working. Again, there may have been some anomalies. The only upgrades that seem to be fairly consistently available are instant upgrades -- those available at an initial booking.

But, I could be wrong!!
You can skip from a 1BR to a 3BR if there is not a 2 BR available (although accessibility comes into play - I should say a 1 BR Deluxe will upgrade to a 3 BR Deluxe while a 1 BR Deluxe will not upgrade to a 3 BR Mobility unit, a 1 BR Mobility will upgrade to a 3 BR Deluxe). No experience with the views. Frustrated a Deluxe won't upgrade to a Presidential. Frustrated about a lot of things :)
 

chapjim

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You can skip from a 1BR to a 3BR if there is not a 2 BR available <snip>
Do we have enough experience with this to accept that as a business rule? I thought I remembered some people saying that didn't work, that they couldn't do that.

Maybe that was when we were all conjecturing about the language in the addendum about upgrades, which taken literally, said something about the next larger unit, not the next larger available unit.
 

chapjim

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Anybody hear when the upgrade feature is supposed to be working? Maybe it will be working before the big meeting next week at Bonnet Creek.

Don't bet the farm.
 

cayman01

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My question would be why did they try to "fix" the upgrade process in the first place? Let people pick the upgrade they want. Owners know the rooms better than Wyndham does. Seems with auto-upgrade if you have enough requests the the fifth guy in line ends up with the 3BR while those ahead of him end up with 2BR. Why is 1 BR to 1 BR Presidential NOT an upgrade? Why is 1 BR Oceanfront to 2 BR Poolview an upgrade? Silly.
 

OutSkiing

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Anybody hear when the upgrade feature is supposed to be working? Maybe it will be working before the big meeting next week at Bonnet Creek.
I can't imagine them getting the enormous number of 'critical' defects fixed by next week. The only software change I've seen is the addition of the 'Search All Locations on this date' button which went in just today. It takes forever to run and must put an incredible load on the system. Seems amateur.

Bob
 

chapjim

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I can't imagine them getting the enormous number of 'critical' defects fixed by next week. The only software change I've seen is the addition of the 'Search All Locations on this date' button which went in just today. It takes forever to run and must put an incredible load on the system. Seems amateur.

Bob

I tried that "Search All Locations on this date." You're right -- it takes a long time and it didn't seem to make a lot of difference whether there were a lot of returns or not.

Reinstituting the +/- one day feature would help a lot. I'm not sure Wyndham wants to help a lot.
 

amycurl

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Personally, I am stocking up on my popcorn supplies and waiting for the TUGger (Ron?) that will do the live-ish feed of the meeting next week....
 

chapjim

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Personally, I am stocking up on my popcorn supplies and waiting for the TUGger (Ron?) that will do the live-ish feed of the meeting next week....

I can wait but I can't hardly.
 

ronparise

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Personally, I am stocking up on my popcorn supplies and waiting for the TUGger (Ron?) that will do the live-ish feed of the meeting next week....

I dont think they are going to let me in the door
 

chapjim

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My question would be why did they try to "fix" the upgrade process in the first place? Let people pick the upgrade they want. Owners know the rooms better than Wyndham does. Seems with auto-upgrade if you have enough requests the the fifth guy in line ends up with the 3BR while those ahead of him end up with 2BR. Why is 1 BR to 1 BR Presidential NOT an upgrade? Why is 1 BR Oceanfront to 2 BR Poolview an upgrade? Silly.

"Fixing" the upgrade system was necessary to put a stop to cancel & rebook. There had been rumors for years about Wyndham instituting a waiting list. Auto-upgrade is more insidious because Wyndham could spin it more easily as an enhancement.

There are no answers (yet) to the rest of your questions. We know that 1BR Deluxe to 1BR Pres is not an upgrade. We don't know why. The only advice at this point is if you don't want your 1BR OF unit "upgraded" to a 2BR Pool View, don't check the upgrade box.
 

Jan M.

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The definition of the current automatic upgrade is it is a myth.

Myth:
a widely held but false belief or idea.
"he wants to dispel the myth that sea kayaking is too risky or too strenuous"
  • a misrepresentation of the truth.
    "attacking the party's irresponsible myths about privatization"
  • a fictitious or imaginary person or thing.
  • an exaggerated or idealized conception of a person or thing.
    "the book is a scholarly study of the Churchill myth"
    synonyms: misconception, fallacy, false notion, old wives' tale, fairy tale/story, fiction
In the ideal Wyndham world it may eventually become a reality.
 
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