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Help...Got kicked out of my exchange week

funtime

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I have put two names on the guest certificates for II when there are two separate groups coming and going, even if one of the "guests" is myself. I then call the resort and explain and arrange for a full cleaning mid week. I agree this was handled very poorly, but it is a wake up call for all owners to communicate intentions with the front desk.
 

presley

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Hindsight is 20/20. Sure, Trading Places could have put both names on the certificate. Sure, the front desk should have been notified about all the occupants and the dates of arrival/departure. Those are things that I normally take care of ahead of time when doing anything out of the ordinary.

There is still no excuse for the manager to remove the occupants while they still had time left on their exchange with the exchange company on the phone trying to fix it. The exchangers weren't trying to pull a fast one, they weren't renting out part of their week and they had the exchange company on the phone trying to remedy the situation. Them being kicked out shows absolutely no regard for customer service. As I mentioned before, I have read tons of complaints about the manager on Yelp and Tripadvisor over the years. I have been fortunate in that I didn't see him at all during my previous 2 exchanges there, but after this thread, Blue Whale won't be on my list of places that I will stay at in the future. And, I was a big Blue Whale fan previously.
 

icydog

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I don't think this resort needs our patronage. I will never go there after reading this.

But to the OP, this could have been avoided had you simply put all 4 names on the reservation. This could have been handled in a quick phone call to the resort. TPI was wrong in telling you to get a GC. What they should have done was add your guests' names to your reservation. Then there wouldn't have been a problem. So TPI was wrong.

The manager is/was a boor. What an uncouth way to handle a sticky situation. He could have listened to the exchange company when they explained it was really the OPs week. He could have been a decent human being and tried to work it out with you. So the manager was wrong.

Bottom line the whole thing was handled poorly. And even if the manager was correct in a legal sense, in a moral sense, he couldn't be more culpable
 

Saintsfanfl

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That's why I think he did it because they rented the room out. It doesn't excuse the behavior but I guess I have a hard time thinking anyone in that position would do that that unless they rented the room to someone else.
 

VegasBella

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That's why I think he did it because they rented the room out. It doesn't excuse the behavior but I guess I have a hard time thinking anyone in that position would do that that unless they rented the room to someone else.

I agree.

And this is why a TUG boycott is meaningless. The resort location is prime. They will always have plenty of nightly renters available during holiday and Summer weeks. They will even have lots lined up for off weeks.

I think the OP should write a letter to the HOA asking them to fire the manager and hire someone with better customer service. Cite the Yelp and TripAdviser complaints.


Sent from my iPhone using Tapatalk
 

rickandcindy23

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That's why I think he did it because they rented the room out. It doesn't excuse the behavior but I guess I have a hard time thinking anyone in that position would do that that unless they rented the room to someone else.
THAT would be absolutely abhorrent to me. If they rented the rest of the week, I would be outraged. That was NOT their week to RENT.
 

Saintsfanfl

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THAT would be absolutely abhorrent to me. If they rented the rest of the week, I would be outraged. That was NOT their week to RENT.

That is your opinion but legally it might depend. Did the occupant completely vacate the room? Here in Florida I was told that if a room is clearly vacated the staff and resort have a right to take the room back. With the OP's story of the manager stating a policy of 24 hours it sounds like that is what happened, or at least something along those lines.
 

thuatplay

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The resort did not know my sister left, since the office closed around 4:30pm on weekends and she left after dinner. We didn't have issues on Sunday, our first day there. It could've been that because the mgr wasn't there until Monday, and he found out it wasn't the same car that had been there before. When they called my husband to the office, as soon as the mgr heard my sister left, from inside his office, he just called out, 'you're trespassing, you need to leave.' He didn't want to hear any explanation. Didn't even leave his room. Makes my blood boiling just thinking about it again.
 

WinniWoman

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The resort did not know my sister left, since the office closed around 4:30pm on weekends and she left after dinner. We didn't have issues on Sunday, our first day there. It could've been that because the mgr wasn't there until Monday, and he found out it wasn't the same car that had been there before. When they called my husband to the office, as soon as the mgr heard my sister left, from inside his office, he just called out, 'you're trespassing, you need to leave.' He didn't want to hear any explanation. Didn't even leave his room. Makes my blood boiling just thinking about it again.


But going back to the guest certificate- the dates that your relatives were going to be there were on that certificate I assume and I believe they figured they were gone. They did not know you were going to be coming in afterwards is what I believe and they rented out the unit.

The manager sounds like a real jerk. The whole situation is bizarre.
 

Nancy

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Be sure to write a review and include this. This thread will slide down, but people will look at the reviews.
 

Becky

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I just found this thread. Interesting that this resort can rent this room if occupants leave early. Whenever I have a Disney Exchange and leave early, the front desk looks at me like I am crazy but states that they cannot legally occupy the room until checkout date of the exchange. They even said I may change my mind and decide to return so they cannot use the room for another guest. I don't know if this is RCI, Florida, or Disney rules but over the years it has happened more than once at Disneyworld and Disney Hilton Head.
 

taterhed

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Call a nice cheap lawyer. Send a registered letter to TPI, the resort and the management group for the resort.
Letter of intent to file suit for: illegal eviction, verbal assault. Due to the managers uninvited and threatening manner during the eviction--including threats of law-enforcement etc...--you will be pursuing compensation for emotional distress due to stress, anxiety and emotional anguish. Name the property, management group, TPI and ,specifically, the manager BY NAME

I suggest that you will be contacted and they will seek to apologize, compensate you for the week lost and your distress and pay your (small) legal fees.

This is ridiculous. Even if they DID throw you out of the property, well within their legal rights, they could have been 'nice' about it throughout the process.

IMHO
 

RX8

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Be sure to write a review and include this. This thread will slide down, but people will look at the reviews.

I think one needs to be a TUG member to write/read reviews. The OP is not a member.
 

silentg

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We have stayed at timeshares and spent a day or night away. Never notified them, but left things in the unit to show we were still there. Unless you turn in the keys to the timeshare, they should not assume you have left.
Silentg
 
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