Hi
I had the most awful time at the Blue Whale in Oceanside, CA, and I'd like to know if the action taken by the resort manager was legal. We had exchanged our week through Trading Places and were to spend the first half of the week with my sister and husband. But two weeks ago I found out I could not leave until Sunday so I called TPI. They said if I wasn't going to check in, I needed to pay the guest certificate. No problem. I paid the fee to have my brother-in-law added. They checked in last Thursday, we met Saturday night and they gave us the key and parking pass and they left. We ourselves occupied the room starting Sunday morning. Monday, while getting ready to go on a bike ride, we received a phone call from front desk asking us to come in. My husband walked there only to be told we weren't registered guests and must leave immediately. I thought it must've been a misunderstanding so proceeded to call TPI. TPI asked if I still had the keys and I said yes. They put me on hold while they called the resort. Then they came back and said the resort's policy was if the registered guest left, everyone had to vacate, and I should have told them I would be there late. I told her that it was precisely the reason I called to get the guest cert. while I was still on the phone, the resort called again demanding we leave in 30 minutes or they would call the police. My husband tried to tell them we were trying to sort it out with TPI, but they wouldn't listen. TPI said the only thing they could do was partially refund my exchange fee for the unspent nights. So we began packing and 5 minutes later, the manager walked into our room uninvited and told us we were trespassing and had to leave. We tried to explain that we had a right to be there and had paid for the week, but he said if the registered guest left the room more than 24 hours, he was assumed to abandon it and everyone else had to vacate. And he was going to sit there to watch us pack. Things got heated then he said if we didn't leave, he would start charging my sister's credit card $200 for every hour we stayed. Is this even legal? Since they had my sister's credit card, I didn't want to take a chance so we left soon after that. I have never been to a place with this policy and have never been treated this way. I am so upset still over this incident. I would like to hear what your thoughts are and what we can do about it. Thanks.
I had the most awful time at the Blue Whale in Oceanside, CA, and I'd like to know if the action taken by the resort manager was legal. We had exchanged our week through Trading Places and were to spend the first half of the week with my sister and husband. But two weeks ago I found out I could not leave until Sunday so I called TPI. They said if I wasn't going to check in, I needed to pay the guest certificate. No problem. I paid the fee to have my brother-in-law added. They checked in last Thursday, we met Saturday night and they gave us the key and parking pass and they left. We ourselves occupied the room starting Sunday morning. Monday, while getting ready to go on a bike ride, we received a phone call from front desk asking us to come in. My husband walked there only to be told we weren't registered guests and must leave immediately. I thought it must've been a misunderstanding so proceeded to call TPI. TPI asked if I still had the keys and I said yes. They put me on hold while they called the resort. Then they came back and said the resort's policy was if the registered guest left, everyone had to vacate, and I should have told them I would be there late. I told her that it was precisely the reason I called to get the guest cert. while I was still on the phone, the resort called again demanding we leave in 30 minutes or they would call the police. My husband tried to tell them we were trying to sort it out with TPI, but they wouldn't listen. TPI said the only thing they could do was partially refund my exchange fee for the unspent nights. So we began packing and 5 minutes later, the manager walked into our room uninvited and told us we were trespassing and had to leave. We tried to explain that we had a right to be there and had paid for the week, but he said if the registered guest left the room more than 24 hours, he was assumed to abandon it and everyone else had to vacate. And he was going to sit there to watch us pack. Things got heated then he said if we didn't leave, he would start charging my sister's credit card $200 for every hour we stayed. Is this even legal? Since they had my sister's credit card, I didn't want to take a chance so we left soon after that. I have never been to a place with this policy and have never been treated this way. I am so upset still over this incident. I would like to hear what your thoughts are and what we can do about it. Thanks.