MULTIZ321
TUG Member
- Joined
- Jun 6, 2005
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- Location
- FT. LAUDERDALE, FL
- Resorts Owned
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BLUEWATER BY SPINNAKER HHI
ROYAL HOLIDAY CLUB RHC (POINTS)
Putting the Front Desk in the Hotel Guest's Pocket
By Harriet Edleson/ Business Day/ Itineraries/ The New York Times/ nytimes.com
"When Lenette and Charlie Frye arrived recently at the Four Seasons in Orlando, Fla., for a two-night stay, they spotted an iPad loaded with the hotel’s app that they could use to order food, call for their car or read about activities in the hotel.
“You do it all yourself,” said Ms. Frye, 30, who manages a student living community in Gainesville, Fla. She and Mr. Frye, 35, a consultant for the University of Florida and former professional football player, travel frequently and liked the convenience of not having to pick up the phone.
While apps are not new in the hotel industry, the use of them and other tech tools has grown exponentially in the last five years as hoteliers seek new ways to meet the needs of guests, gain repeat customers, differentiate their brands and, ultimately, increase revenue.
And since the hotel tools are available at all hours, hotel experts say they may go a long way toward keeping guests happy and avoiding negative reviews on social media and websites like TripAdvisor...."
The lobby of the Bacara Resort and Spa in Goleta, Calif. The hotel, like many others, offers a variety of technology to aid guests. Credit Photographs by Kayla Reefer for The New York Times
For Marriott International fans, read the complete article to learn how Marriott International has been impacted by new technology.
Richard
By Harriet Edleson/ Business Day/ Itineraries/ The New York Times/ nytimes.com
"When Lenette and Charlie Frye arrived recently at the Four Seasons in Orlando, Fla., for a two-night stay, they spotted an iPad loaded with the hotel’s app that they could use to order food, call for their car or read about activities in the hotel.
“You do it all yourself,” said Ms. Frye, 30, who manages a student living community in Gainesville, Fla. She and Mr. Frye, 35, a consultant for the University of Florida and former professional football player, travel frequently and liked the convenience of not having to pick up the phone.
While apps are not new in the hotel industry, the use of them and other tech tools has grown exponentially in the last five years as hoteliers seek new ways to meet the needs of guests, gain repeat customers, differentiate their brands and, ultimately, increase revenue.
And since the hotel tools are available at all hours, hotel experts say they may go a long way toward keeping guests happy and avoiding negative reviews on social media and websites like TripAdvisor...."
The lobby of the Bacara Resort and Spa in Goleta, Calif. The hotel, like many others, offers a variety of technology to aid guests. Credit Photographs by Kayla Reefer for The New York Times
For Marriott International fans, read the complete article to learn how Marriott International has been impacted by new technology.
Richard
