MVCI "VOA" Hours

[NYFLTRAVELER]

Did MVCI change their hours? I tried calling them tonight at 8:15pm est and they were closed.

 

[Fasttr]

Hours of Operation
Monday-Friday: 9:00 am - 8:00 pm (Eastern Time)
Saturday: 9:00 am - 5:00 pm (Eastern Time)
Sunday: Closed

 

[BocaBoy]

Hours of Operation
Monday-Friday: 9:00 am - 8:00 pm (Eastern Time)
Saturday: 9:00 am - 5:00 pm (Eastern Time)
Sunday: Closed

They are no longer open at all on Sundays? That must be relatively new, and certainly not what you would expect from such a large reservation-based organization.

 

[NYFLTRAVELER]

I recall speaking with them in the past after 8pm on a few occasions.

 

[Travelmore]

In the past, they were open until 9pm est. Although, I think the 8 pm closing has been in effect for several months.

I think the closed on Sunday is relatively new - definitely not a fan of that change.

 

[Fasttr]

They are no longer open at all on Sundays? That must be relatively new, and certainly not what you would expect from such a large reservation-based organization.

In the past, they were open until 9pm est. Although, I think the 8 pm closing has been in effect for several months. I think the closed on Sunday is relatively new - definitely not a fan of that change.

I think because their online services are top notch and running smoothly without any issues, they are able to have fewer call in hours.

Oh wait, no....that can't be it. ;-(

 

[dioxide45]

Owner Serivces fee for 2017 is $41.11. In 2012 it was only $30.45. That is about a 30% increase in just 5 years. So much for MVC passing these savings on to owners.

 

[NYFLTRAVELER]

I called earlier today.... the VOA was clueless. I had to guide him along. He also stated there was no such thing as discounted rates for owners paying for a revenue room.

 

[bazzap]

I called earlier today.... the VOA was clueless. I had to guide him along. He also stated there was no such thing as discounted rates for owners paying for a revenue room.

Even if they are a trainee / newbie (all VOAs will have been at one time), there really is no excuse for giving incorrect information.
They could have and should have checked with a more experienced advisor.

 

[dioxide45]

I called earlier today.... the VOA was clueless. I had to guide him along. He also stated there was no such thing as discounted rates for owners paying for a revenue room.

Should have just looked on Marriott.com using the codes in the FAQ. I find it is always better to just do things myself and not rely on others.

 

[bazzap]

Should have just looked on Marriott.com using the codes in the FAQ. I find it is always better to just do things myself and not rely on others.

I certainly agree with that.
This should be no excuse or justification for Owner Services not giving useful and accurate information when Owners do decide to call them though.

 

[Steve A]

I just called the sales department at 1:00 pm and they were closed even though it's their normal business hours.